Senior HR Generalist

Description

About FirstService Residential:
  FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.  Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. 
Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:
  The Senior HR Generalist partners with the business to identify opportunities to strengthen the overall employee experience and leads cross-functional and collaborative projects in support overall HR strategy. The Senior HR Generalist works directly with the Director, Human Resources and senior leadership to align Human Resources activities and initiatives to help drive department goals and objectives.  
Responsibilities:
   
Employee Relations:

• Serves as a trusted advisor to senior leadership and the Director, Human Resources in providing advice on effective employee relations for client group(s).

• Primary contact for Managers and employees' HR issues and questions. Advises and coaches on:

• Employee relations

• Disciplinary actions and terminations
• Performance management
• WorkSafe (WCB)
• Leaves of Absence (LOA); returns to work
• Visa and work permits
• Disability and medical accommodations
• Employment contracts

• Employment Standards compliance

• Provides support to other members of the HR team in addressing employee issues. Conducts training for new HR staff as required.

• Subject matter expert on internal HR policies and processes, including employee manual. Identifies changes in legislation and/or best practices in order to ensure that policies are updated regularly.
• Where appropriate within the boundaries of our agency agreement, advises Strata Managers on employee relations for non-FirstService employees. Provides direction on basic issues; provides recruitment support (e.g. posting jobs; interview best practice).

Performance and Talent Management:

• Writes disciplinary and performance letters, including performance improvement plans; responsible for developing templates as required, and maintaining materials according to best practices.
• Facilitates annual performance appraisal process, talent planning, and subsequent training for associates and/or managers in department; including 9 box, goal setting, midyear touch points and annual reviews.
• Encourage robust on-boarding plans to effectively integrate new associates.

Absence Management:

• Manages the LOA process; advises Managers, acts as first point of contact for employees; manages return to work plans. Collaborates with external stakeholders e.g. occupational therapists. Ensures correct documentation is gathered, reported and filed, with HR Generalist support in document preparation as needed
• Management of the Long-Term Disability process.

Health & Safety (H&S):

• Works in collaboration with Managers on safety activities, including but not limited to: safety committee, safety training, annual training, on-site training and site visits, ensuring Office, Investment Properties and Property Services buildings are in compliance, and recommendations for safe workplace activities and practices
• Responsible for workplace investigations for the stakeholder group (e.g. Employee complaints, harassment and bullying, accident and injury / WCB), and supporting HR team with investigations in Property Services. Completes follow ups as necessary, including providing and implement recommendations.
• Supports the H&S committee; provides updates and advice on best practices, acts as the Manager representative.

Training / Onboarding:

• Coordinates the training and onboarding process and identifies opportunities for improvement.
• Provides training to Managers on HR topics as required. Creates and delivers training guides and process guides.
• Evaluate the effectiveness of training; assess and determine cost and benefits of training methods / programs
• Oversee the administration and delivery of both national and market specific training programs including but not limited to: new hire orientation, performance management, career development, leadership and soft skills training, Emerging Leader and Compliance courses. Acts as the lead for internal corporate online training, delivered via Elevate (LMS).

Administration:

• Oversees employee file management.
• Provides employment verification; responds to employment-related legal requests, wage certificate requests etc.
• Drafts and completes employee contract amendments, where not completed through JobVite.

Risk Management:

• Working with the Director, Human Resources to ensure compliance with labour law, reporting requirements and mitigating risk as it relates to legal, BC Employment Standards, WorkSafe BC etc.

Other duties as assigned:

• Track metrics around regular HR dashboard reporting for key business leaders to identify successes and areas for improvement
• Acts as back-up on benefits administration and payroll; entering new hire documents into HRIS system, responds to employee questions that are not addressed by Payroll. Conducts additional training if required.
• Occasional involvement in recruiting as departmental needs require.
• Proposes, initiates and contributes to HR projects that advance the stakeholder group and elevate the organization's employee experience. This might include software implementations, new policies and procedures, employer brand partnerships and initiatives etc.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.   
Skills & Qualifications:

• Minimum of 3-5 years' HR Generalist experience directly supporting a large employee group with a focus on employee relations (performance management, WCB, application of employment standards, Health & Safety, attendance, interpretation and application of company policies etc.). Brings experience mentoring more junior HR staff.
• Track record of planning and executing HR Projects that advance overall employee experience.
• Functional knowledge of payroll and benefits administration.
• Understanding of the WCB and return to work process. Has held some responsibilities for organizational Health & Safety.
• Proven responsibility for planning and delivery of organizational Learning and Development initiatives.
• Degree in Human Resources, Business Administration or related field, or equivalent combination of education and experience (e.g. HR Diploma and HR experience)
• CPHR designation or working towards designation very strongly preferred. Further certification in assessment, coaching, change management, organizational development, project management etc. preferred.
• Able to travel within the Lower Mainland to attend to employee relations.

What We Offer:
  As a full-time associate, you will be eligible for full comprehensive benefits including health & dental. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, etc.   
Compensation:
  $55, $75,000.00 per annum
 
FirstService Residential is proud to be an equal opportunity workplace.
 It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

IN2018