Guest Support Lead

19 hours ago

St John's, Newfoundland and Labrador, Canada The Gathering Place Full time

Guest Support Lead

Posting Type: Internal (CUPE Local 5478)
Rate: $27.25/hour
Employment Type: Full-Time, Permanent 
Location: Main Building
Shifts: 12 hours rotation, flexible schedule including days, evenings and weekends

Overview

The Guest Support Team Lead provides leadership and support to staff in our Main Building, ensuring a safe, inclusive, and Guest-focused environment. They assign duties, respond to crises, and act as the primary after hours contact for internal teams and external partners. This role is central to delivering low-barrier support aligned with trauma-informed care.

What You'll Do

  • Assign tasks, schedule breaks, and support day-to-day operations
  • Guide and mentor Guest Support staff using trauma-informed, harm-reduction, and person-centered approaches
  • Respond to Guest-related incidents, including behavioral or medical concerns
  • Participate in de-escalation and maintain a respectful, non-judgmental space
  • Maintain professional boundaries while building trust with Guests and staff
  • Ensure staff have tools needed for their duties (e.g., radios, phones, keys)
  • Act as the main point of contact for partners and responders after hours
  • Facilitate shift transitions and ensure strong communication across teams
  • Collaborate with leadership to resolve issues and improve services
  • Uphold safety, health, and organizational policies
  • Perform other duties as required

What You Bring

  • Post-secondary education in social sciences, human services, or related field
  • 2+ years' experience in shelter, housing, or community support settings
  • Leadership experience required
  • Training in crisis intervention or mental health an asset
  • Knowledge of harm reduction, trauma-informed care, and equity practices
  • Strong communication and conflict resolution skills
  • Physically able to lift up to 50 lbs
  • Clear Record of Conduct and Vulnerable Sector Check required

 

Equivalencies in education and experience will be considered.

CLOSING DATE: EOD Friday February 6, 2026

Apply here directly Best of luck. 

Location

St. John's, Newfoundland and Labrador

Department

Guest Services (Main)

Employment Type

Full-Time

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