INTERNAL ONLY

4 days ago

St John's, Newfoundland and Labrador, Canada The Gathering Place Full time

Case Manager II

Posting Type: Internal and External (CUPE Local 5478)

Rate: $35.25/hour

Employment Type: Full-Time, Permanent

Location: Mercy House

Shifts: Monday to Friday, with flexibility for evenings and weekends

Overview

The Case Manager II delivers intensive, client-centered case management to Guests with complex needs, including those experiencing homelessness, substance use, and mental health challenges. Using a trauma-informed, harm reduction approach, the Case Manager II coordinates care and supports through collaboration with internal teams and external partners to promote housing stability, health, and well-being.

What You'll Do

  • Engage Guests with high-acuity needs using a respectful, trauma-informed approach.
  • Provide tailored, housing-focused case management that supports autonomy and well-being.
  • Coordinate services across internal/external teams and systems for continuity of care.
  • Build trust-based relationships with Guests while maintaining ethical boundaries.
  • Support Guests in establishing goals related to housing, health, and life skills.
  • Maintain accurate, timely documentation in the electronic case management system.
  • Participate in team meetings and collaborative care planning.
  • Organize case consultations and coordinate with external partners.
  • Support crisis management through safety planning and de-escalation.
  • Supervise BSW student placements as needed.
  • Uphold policies on Guest/workplace safety and contribute to quality improvement.
  • Perform additional duties as required.

What You Bring

  • Degree in Social Work required; registration with NLASW
  • At least 2 years' experience in case management or a related role with marginalized populations.
  • Knowledge of local/provincial services and housing resources.
  • Strong interpersonal skills and understanding of systemic barriers.
  • Skilled in service navigation, planning, and conflict resolution.
  • Proficient in documentation and professional communication.
  • Adaptable, creative problem solver in dynamic situations.
  • Clear Record of Conduct and Vulnerable Sector Check required.

Equivalencies in education and experience will be considered.

CLOSING DATE: EOD Monday, December 22, 2025

Apply here directly Best of luck.

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