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Coordinator, Guest Experience

2 weeks ago

Calgary, Alberta, Canada Calgary Airports Full time

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Salary: Union Band 8 ($88,354.50 or $91,903.50)

Status: Full-Time, Permanent, Unionized

Work environment: Hybrid (3 days in office 2 home)
Number of positions available: 1

Closing Date: January 21, 2026

WHY CALGARY AIRPORTS

Powered by heart and dedicated to excellence, we're the team that keeps Calgary connected – and you could be our newest member.

We're in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone.

What's The Team Like
The Guest Experience team is the heartbeat of hospitality at YYC Calgary International Airport, creating memorable moments for every traveler. From managing our iconic White Hat Volunteers and PALs to enhancing accessibility and amenities, the team leads initiatives that make the airport feel welcoming and world-class. Their work directly supports Calgary Airports' commitment to exceptional service, ensuring guests feel cared for from arrival to departure.

What Are Some Of The Responsibilities

  • Coordinate day-to-day operations of volunteer programs, including scheduling, attendance tracking, and shift coverage.
  • Support the delivery of White Hat Ceremonies, PALS special events and Meet & Assist services and ensure volunteer availability.
  • Maintain program documentation and respond to volunteer and stakeholder inquiries.
  • Assist in designing and facilitating onboarding and training for volunteers.
  • Liaise with internal teams and external partners to support program delivery and communications.
  • Track volunteer engagement metrics and contribute to program evaluation and reporting.
  • Coordinate logistics and execution for volunteer-led events and recognition initiatives.

What Do You Need To Bring

  • You'll need to be eligible to obtain and maintain a RAIC, don't worry – we'll help you through this For more details, check out: RAIC Program and Application Information
  • 2–4 years of progressively responsible experience in coordination, administration, or operations, preferably in guest experience, hospitality, or volunteer programs.
  • Post-secondary diploma in Aviation Management, Business, Marketing, Hospitality, Non-Profit management, Volunteer Management, or Human Resources. Relevant experience may be considered in lieu of formal education.
  • Demonstrated experience supporting training, mentoring, or onboarding of volunteers.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Experience coordinating logistics, managing resources, and supporting process improvements in a dynamic, service-oriented setting.

What Additional Skills Are An Asset

  • Bilingual in English and French
  • Experience with event planning or program evaluation.

What Does Diversity Mean To Us
We are committed to building a team where exceptional leadership shines and our crew thrives both at work and at home. We believe that deliberate steps such as creating a workplace that is physically and psychologically safe, equitable to all, and actively and diligently taking steps along the path to reconciliation are the keys to making this a reality.

OUR VALUES

We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always striving to help and support one another.

We actively seek diverse perspectives in our decision-making and collaboratively tackle challenges.

We work together with trust and transparency, supporting one another to achieve the collective goals of our organization.

We grow, evolve, and adapt with purpose, continually aligning our actions with our vision.

We embrace curiosity and boldly challenge the status quo, exploring new opportunities and taking thoughtful, responsible risks that drive purposeful innovation.

Apply Now

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