Guest Services Agent

24 hours ago

Calgary, Alberta, Canada Wingate by Wyndham Full time

JOB REQUIREMENTS:

  • Excellent customer service.
  • Adaptable to change and be able to handle multiple priorities under pressure.
  • Eager and focused to exceed guest expectations.
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to respond quickly in a dynamic and changing environment
  • Strong communication skills
  • Strong computer knowledge (experience with Opera is an asset)
  • Able to work both independently and a team environment
  • Knowledge of Calgary, the tourist attractions
  • Able to effectively communicate both verbally and in writing
  • Opera experience required
  • Class 5 Driver License

DUTIES:

  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure valid identification is taken from guests at check-in
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the PMS system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all guest transactions using established procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior
  • Must be available to work flexible shifts and weekends
  • Drive airport shuttle
  • Maintain cleanliness in the public area such as lobby, pool & washroom

Job Summary:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services by email
  • Present statements of charges to departing guests and receive payment.
  • Post all daily room and outstanding charges.
  • Maintain a high standard of personal hygiene and appearance.

Job Types: Full-time, Part-time, Permanent

Pay: $15.50-$17.00 per hour

Work Location: In person

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