Guest Services Agent

4 hours ago

Calgary, Alberta, Canada Wingate by Wyndham Full time

JOB REQUIREMENTS:

  • Excellent customer service.
  • Adaptable to change and be able to handle multiple priorities under pressure.
  • Eager and focused to exceed guest expectations.
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to respond quickly in a dynamic and changing environment
  • Strong communication skills
  • Strong computer knowledge (experience with Opera is an asset)
  • Able to work both independently and a team environment
  • Knowledge of Calgary, the tourist attractions
  • Able to effectively communicate both verbally and in writing
  • Opera experience required
  • Class 5 Driver License

DUTIES:

  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure valid identification is taken from guests at check-in
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the PMS system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all guest transactions using established procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior
  • Must be available to work flexible shifts and weekends
  • Drive airport shuttle
  • Maintain cleanliness in the public area such as lobby, pool & washroom

Job Summary:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services by email
  • Present statements of charges to departing guests and receive payment.
  • Post all daily room and outstanding charges.
  • Maintain a high standard of personal hygiene and appearance.

Job Types: Full-time, Part-time, Permanent

Pay: $15.50-$17.00 per hour

Work Location: In person

  • Guest Service Agent

    15 minutes ago

    Calgary, Alberta, Canada Germain Hôtels Full time

    "What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...

  • Hotel Guest Service Agent

    2 weeks ago

    Calgary, Alberta, Canada Wyndham Hotels & Resorts Full time

    Hotel 11 is a full service property minutes from the airport As a member of our Guest Service team, you will positively represent the hotel during all stages of our guest's stay. You will work with all departments to ensure each guest has a memorable stay. You are customer service orientated; treasure guests and your team members; and communicate the comfort...

  • Guest Contact Center Agent

    1 week ago

    Calgary, Alberta, Canada Pomeroy Lodging Full time

    We are looking for Guest Contact Center Agent to join our team Achieving ExcellenceAre you passionate about creating exceptional guest experiences? As a Guest Contact Center Agent, you will play a vital role in delivering outstanding service by handling reservations, responding to inquiries, and sharing your knowledge about our resorts, hotels, and spa...

  • Customer Service Agent

    36 minutes ago

    Calgary, Alberta, Canada WestJet Full time

    Employment Type: Part-time Regular  City: Calgary, AB (YYC)  Posting Open Date: 12/29/2025  Posting Close Date: 01/04/ Please note the posting will close at 11:59pm MST)Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry...

  • Customer Service Agent

    9 hours ago

    Calgary, Alberta, Canada WestJet Full time

    Employment Type:Part-time RegularCity:Calgary, AB (YYC)Posting Open Date:12/29/2025Posting Close Date:01/04/2026 (Please note the posting will close at11:59pm MST)Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better....

  • Switchboard Agent

    1 week ago

    Calgary, Alberta, Canada Pomeroy Lodging Full time

    Switchboard AgentRate of Pay: Starting at $18/hourTHIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.Experience the Kananaskis Mountain Lodge here: Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies The Kananaskis Mountain Lodge is surrounded by untouched...

  • Ramp Service Agent

    1 week ago

    Calgary, Alberta, Canada WestJet Full time

    Employment Type:Part-time RegularCity:Calgary, AB (YYC)Posting Open Date:12/19/2025Posting Close Date:12/25/2025 (Please note the posting will close at11:59pm MST)Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better....

  • Ramp Service Agent

    1 week ago

    Calgary, Alberta, Canada WestJet Full time

    Employment Type: Part-time Regular  City: Calgary, AB (YYC)  Posting Open Date: 12/19/2025  Posting Close Date: 12/25/ Please note the posting will close at 11:59pm MST)Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry...

  • Front Desk Agent

    2 weeks ago

    Calgary, Alberta, Canada Star Fuel Full time

    Job SummaryWe are looking for a friendly and reliable Front Desk Agent to join our team. In this role, you will be the first point of contact for guests and play a key role in creating a positive experience for everyone who enters our facility. You will handle check-ins, reservations, and provide excellent customer service while maintaining a welcoming and...

  • Front Desk Agent

    1 week ago

    Calgary, Alberta, Canada Autograph CollectionCourtyard by Marriott Hotel Full time

    DescriptionWe are hiring a Front Desk AgentOUR STORYAt the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their...