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Pension Outsourcing Associate Director

9 hours ago

Montreal, Quebec, Canada WTW Full time

WTW Retirement consultants have deep experience working with organizations of all types and sizes. We've worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and communicating all types of retirement plans.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

As a Pension Outsourcing Associate Director, you will perform a wide variety of recurring defined benefit plan administration services for clients, contribute to special projects, and provide ad hoc client support services. You will serve as the day-to-day project manager, contributing to client management and special projects, while also mentoring less experienced associates.

You will have the opportunity to:

  • Manage and coach team to ensure progress against established budgets, timelines and quality standards
  • Serve as primary, daily contact to clients on delivery of services
  • Respond to and resolve complex issues, including those escalated by clients and colleagues
  • Review work and deliverables of colleagues
  • Raise issues as appropriate to Directors
  • Enhance your expertise in retirement plan design and administration
  • Be on a career path with growth and advancement
  • Employ the most cutting-edge tools and resources and work with top talent in the industry
  • Prepare moderately complex benefit calculations and trust instructions
  • Collect, manipulate, reconcile, and review participant data – identifying and resolving issues as they arise
  • Resolve complex plan provision questions and issues surfaced by less experienced Analysts
  • Follow and update documentation materials as directed
  • Employ Towers Watson's Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
  • Adhere to plan documents and government regulations in administering plans
  • Deliver on projects to meet or exceed client expectations
  • Increase efficiency within client teams by identifying ways to improve processes
  • Develop and train less experienced Benefits Analysts