Pre identified resource-DMS-1

2 weeks ago

Edmonton, Alberta, Canada Fujitsu Full time $60,000 - $80,000 per year

Description

POSITION SUMMARY Provide professional assistance to external clients experiencing hardware technical problems with supported desktops, laptops, peripherals and more. Assist other support teams with onsite troubleshooting (hands and feet), for example assisting Network Operations troubleshoot connectivity issues. Troubleshoot and replace network gear, switches, routers, and other network hardware replacements. Confirm network connectivity to new deployed devices. Remove hardware as required. Prepare client hardware for surplus processes. Provide onsite support to VIP group, including mobile devices. Assist with remote support when required. Participate in connect/reconnects (move) projects.

POSITION DUTIES AND RESPONSIBILITIES Provide Level 2 technical support to our client's end users (network, mobile devices, desktops, laptops, peripherals, etc.).

Maintain standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

Participate in IT projects as required

Install, support, and troubleshoot approved desktop software when remote support is not possible  Provide onsite support services to clients

Provide feedback and make recommendations to appropriate teams for any process improvements identified

Demonstrate good judgment with defined procedures and practices to determine appropriate action

Ability to work on call after hours as required

Communicate effectively with multiple clients and co-workers 2 12/20/21

Able to communicate technical information to both technical and non-technical personnel

Provide status updates to management and end-users on applicable issues

Provide smart phone support and diagnostics to remote clients

Escalate unresolved issues to management promptly

Provide feedback and recommendations for KBA (Knowledge Based Articles)

QUALIFICATIONS

Ability to work independently and take ownership

Technical and analytical skills required

1 year experience supporting Microsoft Windows operating systems

1 year experience supporting Active Directory administration/troubleshooting

1 year experience installing, configuring, using and troubleshooting supported versions of Microsoft Office

Strong interpersonal skills in dealing with a wide range of clients with varying computer abilities

1 year experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues

EDUCATION and/or WORK EXPERIENCE

Associate's Degree or equivalent certification and experience

A+ Certification recommended, MCTS, MCITP, ITIL Certification are strong assets

1 to 2 years of related experience is an asset

Experience working in corporate environment will be considered an asset

SPECIAL CONDITIONS (Travel, work environment, physical demands, certificates, licenses etc.)

Valid driver's license

Ability to travel as required

Ability to work on call after hours as required

Ability to lift 50lbs (printers, desktop machines, etc.

  • Class 1 Driver

    2 weeks ago

    Edmonton, Alberta, Canada TF Truckload & Logistics Full time $60,000 - $120,000 per year

    TF Truckload & Logistics is a full service truckload carrier, we are positioned to provide our customers with a wide array of services. With the variety of origin and destination points in our customers supply chain, we know the solution framework must include a carrier selection and management strategy that focuses on the equal weighting of the fundamentals...

  • Risk & Resource Geoscientist

    2 weeks ago

    Edmonton, Alberta, Canada aramco Full time US$100,000 - US$200,000 per year

    Aramco energizes the world economy.Aramco occupies a special position in the global energy industry. We are one of the world's largest producers of hydrocarbon energy and chemicals, with among the lowest Upstream carbon intensities of any major producer.With our significant investment in technology and infrastructure, we strive to maximize the value of the...

  • Portfolio Resource Coordinator

    7 days ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Overview Job Skills / RequirementsThe Portfolio Resource Coordinator (PRC) is responsible for ensuring portfolio resource coordination and strategic scheduling support for the Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The PRC will...

  • Human Resources Generalist

    2 weeks ago

    Edmonton, Alberta, Canada Clean Harbors Full time US$70,000 - US$110,000 per year

    The Human Resources Generalist is responsible for designing, implementing and monitoring a variety of human resource programs. Anticipates and plans for long-term human resource needs and trends in partnership with business management. Responsibilities are within the Human Resources Function as a generalist or in a combination of disciplines.Why work for...

  • Water Resources Engineer

    2 weeks ago

    Edmonton, Alberta, Canada Montrose Environmental Group, Inc. Full time $120,000 - $155,000 per year

    Water Resources EngineerOUR PURPOSEBe part of the Future of Environmental Solutions.At Montrose Environmental we help protect the air we breathe, the water we drink, and the soil that feeds us. Our teammates collaborate across services, disciplines, and geographies to solve environmental challenges together – motivated to do better for our clients, each...

  • Human Resources Generalist

    2 weeks ago

    Edmonton, Alberta, Canada CleanHarbors Full time US$60,000 - US$120,000 per year

    DescriptionThe Human Resources Generalist is responsible for designing, implementing and monitoring a variety of human resource programs. Anticipates and plans for long-term human resource needs and trends in partnership with business management. Responsibilities are within the Human Resources Function as a generalist or in a combination of disciplines.Why...

  • Nitrogen Operator Level 1

    5 days ago

    Edmonton, Alberta, Canada Grizzlytrek Group Full time

    Operator Level 1 TraineeLocation: CanadaPosition Type: Full-timeWage/Salary Range: Competitive compensation based on experienceShift Schedule: Varies based on operational requirementsHours Per Day: Up to 12 hours per dayCompany Overview:GrizzlyTrek invests in our people, relationships, and partners, ensuring motivated and ready-to-work individuals meet job...

  • Clinical Operation Resource Lead

    2 weeks ago

    Edmonton, Alberta, Canada CBI Home Health Full time $60,000 - $90,000 per year

    Clinical Operation Resource LeadThe Clinical Operations Resource Lead plays a crucial role in ensuring operational excellence by acting as a key clinical resource and providing exceptional internal customer service to front-line team members. This position involves maintaining clear and consistent communication with funders, ensuring all client updates and...

  • Regional Sales Manager

    2 weeks ago

    Edmonton, Alberta, Canada YG-1 CANADA Full time US$80,000 - US$120,000 per year

    Company DescriptionYG-1 is a globally recognized leader in the cutting tool industry, exporting to 75 countries and emphasizing market focus and effective localization strategies. The company is committed to excellence, ensuring every tool undergoes rigorous self-inspections. YG-1 prioritizes human dignity and a "Customer-First" principle to deliver...

  • HR - Human Resources Manager - FT

    7 days ago

    Edmonton, Alberta, Canada Mint Health + Drugs Full time $95,000 - $125,000

    Human Resources ManagerCompany: Mint Health + DrugsSite: Head OfficePosition: Human Resources ManagerLocation: B Street SW, Edmonton, ABJob Type: Full-TimeCompensation: Based on Experience  ($95,000 - $ 125,000 CAD)Office Hours:Monday – Friday | 9:00 a.m. – 5:00 p.m.Who We AreMint Health + Drugs is a fast-growing, pharmacist-owned and operated...