Bilingual Customer Service Representative

Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, non-bank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets.

Joining Mitsubishi HC Capital Canada means becoming an integral part of an experienced team offering flexible commercial financing solutions adapted to the needs of Canadian businesses.

We stand out thanks to a collaborative culture focused on the well-being of our workforce, accountability and career development, open-mindedness, inclusiveness as well as positive leadership in our daily activities

In addition, a sales team specializing in sustainable development and a community action committee allow us to make a significant social and environmental difference.

About
As part of the Customer Service team, you will be responsible for meeting customer needs by providing optimal service, within the timeframes set by the company.

Responsibilities

• Manage emails and calls from our internal and external clients related to their contract or any other types of requests;
• Respond to requests for early repayment and contract balance;
• Agree with customers on payment deferrals, according to company policies;
• Make changes to customer contracts and enter notes from the conversation into the customer file via company systems;
• Send and produce several types of documents at the request of clients and/or colleagues;
• Complete the prepayment forms;
• Make sure to follow the response protocol put in place (call evaluation grid);
• Maximize SEO opportunities;
• Participate in the training of new department employees;
• Participate in various projects aimed at developing the team and optimizing the department;
• Take additional training throughout the year to keep your skills up to date;
• Any other related tasks that may fall under this position. In particular, providing assistance to other departments.

The Profile We Are Looking For

• At least 2 years of relevant work experience in customer service

• Any experience in the financial or banking sector will be considered an asset

• Bilingual (English and French) in order to be able to serve customers in all provinces, both written and orally. Any other language will be considered an asset.

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and ability to solve problems
• Action-oriented
• Good knowledge of the Office suite and Salesforce (an asset)

What We Have To Offer

• Permanent full-time position

• Flexible work environment with the possibility of working in the offices of:

• Laval, QC

• Trois-Rivières, QC

• Vacation and flexible leave as soon as you start with us

• Personal spending account
• Competitive compensation plan including a bonus program
• Group retirement plan including an employer contribution
• Complete group insurance program paid in part by the company.
• Several opportunities for professional growth and access to an online training platform;
• Wellness program focused on mental, physical, financial and social health;
• Employee and family assistance program accessible at all times

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We would like to thank all applicants in advance. Should you be selected for an interview, you will be contacted directly. Mitsubishi HC Capital Canada is committed to accessibility. Should you require accommodation due to disability, please notify the Human Resources Recruiter.