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Bilingual Senior Buyer Experience Executive-Remote

3 weeks ago

Brampton, Ontario, Canada OPENLANE Full time

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We're a technology company

building the world's most advanced—and
uncomplicated—digital
marketplace for used vehicles.

We're a data company

helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we're an innovation company

accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders.

We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity.

We seek to understand and improve our customers' experience.

Smart Risk-Taking.

We transform risk into progress through data, experience, and intuition.

Fearless Ownership.

We deliver what we promise and learn along the way.

What We Offer:

  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

*We're Looking For:*

A
Bilingual
Senior Buyer Experience Executive

who will support and cultivate Buyer retention and growth within the buyer experience team.

You will provide the level of service required of the most valued customers, exercising agility and a customer-focused attitude

to ensure an exceptional experience. You will act as the personal liaison for our customers within a dedicated book of business,

ensuring that expectations are set and met while accomplishing buyer goals and buyer conversion. In this role, you will need

the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director

of Buyer Experience to resolve problems. 

*You Are:*

  • **Customer-obsessed

.**

You're always giving it your all when it comes to our customers. Whether it's troubleshooting or

account development, you're a valued resource for the clients in your market.
- **Flexible

.**

Knowing that the customer's needs do not stop at 5pm, you will work in balance with your accounts to be

available when they require your help.
- **Highly skilled in negotiation

s**

and using data to help customers make good buying decisions.
- *Well-versed in the automotive space*

and can act as a consultant that will impact the buyer's success rate

*You Will:*

  • Manage a book of our key volume accounts
  • Execute on key Initiatives and campaigns
  • Develop and grow the number of key account wins by executing proper sales and management strategies

Build and negotiate successful trades
- Provide basic training as required to clients as issues are discovered or mentioned during calls
- Proactively communicate and maintain excellent working relationships with Openlane users and partners
- Manage and update accounts within
- Achieve monthly sales targets
- Persuasively, explain to customers and prospective customers how Openlane's service can reduce customer's costs

and enhance their business

**Who You Will Work With

:**

  • Reporting to the
    Senior Director of Buyer Experience

, this role will collaborate with the Buyer Experience Specialist  

team to ensure a seamless customer experience
- Other key interactions with our Arbitration teams.

*Must Haves:*

  • University degree or equivalent professional experience.
  • 4+ years in a customer-focused, industry-specific, or account management position; preferred.
  • Superior communication skills in both
    English and French
    , able to clearly articulate ideas and concepts.
  • Intermediate knowledge of Google Suite products.
  • Demonstrable knowledge of CRM tools; Salesforce and Pipedrive are strongly preferred.
  • Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced,

changing environment.

Sound like a match? Apply Now - We can't wait to hear from you