Logistics & Customer Care

9 hours ago

St Catharines ON LM P, Canada Napier Enterprises Full time $45,000 - $60,000 per year

Join Napier Outdoors – Where Adventure Meets Opportunity

Role: Logistics & Customer Service

Are you ready to keep operations running smoothly and deliver exceptional customer experiences with one of the most innovative brands in outdoor adventure gear? At Napier Outdoors, we design and distribute innovative camping products in the outdoor and automotive industries. With a focus on innovation and customer satisfaction, we've been leaders in the truck and SUV tent market for over 35 years.

At Napier Outdoors, we're redefining the camping experience with our industry-leading vehicle tents and gear. We are searching for a detail-oriented, team player and enjoy keeping things moving, this role is for you

WHAT YOU GET TO DO

Outbound Order Processing

· Process and manage outbound orders in NetSuite, ensuring on-time fulfillment.

· Prepare shipping documents, schedule carriers, and handle tracking inquiries.

· Act as the key contact with 3PL warehouses and shipping carriers.

· Support warehouse operations by assisting with picking, packing, and labeling.

· Manage and analyze trending reports.

· Review and resolve shipping discrepancies and other order related issues

Customer Care

· Respond to customer inquiries via phone and email providing timely, helpful support.

· Process warranty claims and maintain logs.

· Update FAQs, templates, and product guides based on common questions and trends.

· Monitor and respond to customer reviews to support brand reputation.

Inventory & QA

· Monitor inventory levels and process warehouse transfers.

· Help resolve discrepancies and prepare inventory reports on overages, shortages, and turnover.

· Identify product quality issues and report to management. Collaborating on corrective actions.

Inbound & Returns

· Coordinate inbound containers with freight forwarders and carriers.

· Manage customs documents and shipping records.

· Process RMAs, returns, credits, and analyze return data for trends.

WHAT YOU NEED

· 3+ years of experience in logistics, order processing, customer service, or administrative support

· Strong attention to detail and excellent organizational skills

· Ability to prioritize tasks, multitask, and meet tight deadlines in a fast-paced environment

· Solid problem-solving skills and a proactive, ownership-driven mindset

· Experience working with order management systems (NetSuite or similar is an asset)

· Strong verbal and written communication skills for dealing with customers and partners

· Comfort working with 3PL warehouses and coordinating shipments

Ready to Keep Things Moving?

If you're detail-oriented, thrive on solving problems, and love creating smooth, efficient processes that keep customers happy, we want to hear from you.

Send us your resume and a brief cover letter telling us why you're the perfect fit for our team.

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Ability to commute/relocate:

  • St. Catharines, ON L2M 7P2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • What order management systems do you have experience with?
  • Tell us about your logistics experience.

Experience:

  • Logistics: 3 years (preferred)

Work Location: In person

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