Onboarding Specialist

Title: Onboarding Specialist

Salary:  Based on Experience + Benefits + Vacation

Location: Remote (Canada)

Term: Full-Time, Permanent

Reporting Manager: Onboarding Team Lead

About Us:

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

Our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we'd love to learn more about you

Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers' happiness and success.

Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.

Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures.

Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing.

About You:

You're a natural relationship-builder who thrives on helping others succeed. You enjoy guiding customers through new experiences, breaking down complex processes into simple steps, and celebrating their wins along the way. Organization and communication come easily to you—you can juggle multiple priorities while still keeping clients informed and confident. You're adaptable in a fast-moving environment, curious about technology, and motivated by the opportunity to make a real impact on people's businesses and lives.

Responsibilities:  

• Lead clients through a seamless onboarding journey, ensuring timelines are met and expectations are exceeded.
• Deliver personalized online product training tailored to the client's business needs, empowering them to confidently use WellnessLiving in their day-to-day operations.
• Build strong relationships with customers by providing proactive communication and clear progress updates.
• Collaborate with cross-functional teams to resolve onboarding challenges and continuously improve the client experience.
• Manage support tickets and issues with urgency, always maintaining a solutions-first mindset.
• Coordinate efforts to transition customers smoothly from previous systems or to new implementations.
• Uphold a high level of professionalism and embody the core values of WellnessLiving, ensuring a positive and impactful experience for all customers.

Skills & Qualifications:

• 2-3 years of hands-on experience in customer onboarding, implementation, or account management, ideally in a SaaS environment.
• Exceptional communication and interpersonal skills, with the ability to quickly build trust and strong relationships with customers.
• An active, empathetic listener, with excellent written and verbal communication skills.
• Highly organized and detail-oriented, able to manage multiple clients and projects at once.
• Creative problem-solver who thrives in fast-paced, evolving environments.
• Comfortable working with tools such as Microsoft 365 (including intermediate Microsoft Excel skills), CRMs (Zoho, Salesforce), and ticket/project management systems.

Why Work With Us?

• Work with a passionate, dynamic, and fast-growing team dedicated to making a meaningful impact in the wellness industry.
• Competitive salary, vacation, and benefits package.
• Remote work environment with opportunities for career growth and development.
• Work in a culture that values creativity, collaboration, and continuous learning.

Please note that only those selected for an interview will be contacted.

We appreciate you taking the time and look forward to reviewing your application

WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate's qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.

We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.