Hello Desk Coordinator Student Service Hub

Date Posted: 11/17/2025

Req ID: 46027

Faculty/Division: UofT Mississauga

Department: UTM: Career Centre

Campus: University of Toronto Mississauga (UTM)

Position Number:

Description:

About us:

U of T Mississauga—the second largest campus of Canada's top-ranked university and the only research university in Ontario's booming Peel Region—is one of the world's great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship.

Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We're thrilled to welcome those who want to learn more about us and to be part of what we do.

Your opportunity:

The Student Service Hub Welcome Desk Coordinator is at the forefront of the Student Services Hub at UTM. The Hub is an innovative service that brings together the International Education Centre, Accessibility Services, the Centre for Student Engagement, the Career Centre and the Health Promotions team in a first stop format for students. Under the direction of the Director, Career Centre, the Coordinator will provide service to students and UTM community members as a deep generalist able to connect with students, clarify their questions, link students to resources and scaffold their concerns into a comprehensive and actionable plan. The role will provide respectful and empathetic service to our diverse community, as equity, diversity and inclusivity are key values for both the Hub and Student Affairs and Services. Operating within a Hello Desk team of professional and student staff, the Coordinator will also liaise with Hub resident department staff and provide recommendations for service improvements.

A copy of the detailed position description is available to USW employees upon request to the UTM Human Resources office

Working hours are: Monday - Friday, 8:45am-5:00pm onsite

Please note this is a term position until April 30, 2027, with the possibility of renewal

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Probing for information to establish needs
• Screening and making referrals to appropriate resources and services
• Analyzing administrative processes and procedures and recommending changes for improvement
• Fostering cooperative working relationships with a wide variety of internal and external contacts
• Tracking service usage data
• Training and coaching casual staff

Essential Qualifications:

• Bachelor's Degree or acceptable equivalent combination of education and experience.
• Minimum two years experience providing front line university student services
• Demonstrated experience working with diverse communities.
• Excellent interpersonal, written and verbal communication skills
• Strong problem solving ability
• Ability to work independently and in a collaborative team environment
• Possess judgment, particularly in respect to confidential information, patience, flexibility and adaptability
• Demonstrate excellent attention to details
• Demonstrate capacity to handle busy and heavy workload
• Ability to translate student development and related theories to practice

Assets (Nonessential):

• Knowledge of UTM student services and programs

To be successful in this role you will be:

• Adaptable
• Approachable
• Proactive
• Problem solver
• Self-directed
• Team player

Closing Date: 11/25/2025, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Term

Schedule: Full-Time

Pay Scale Group & Hiring Zone:

USW Pay Band 09 - $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.