Assistant Front Office Manager
6 days ago
The Assistant Front Office Manager is responsible for providing exceptional customer service to all Fantasyland Hotel guests. Assisting the Front Office Manager in overseeing the day to day operations of the Front Desk, Night Audit, Switchboard, Guest Services and FLH Essentials.
PRIMARY RESPONSIBILITIES:
- Ensuring all Front Desk employees are performing according to set hotel service standards and representing the hotel's core values.
- Assisting with the hiring, training and mentorship of all employees in the department.
- Assisting with staff scheduling to maintain a balance between service needs and labour cost budgets.
- Assisting with maintaining appropriate employee records, department payroll, staff evaluations, and performance management documentation.
- Assisting the Front Office Manager with monitoring and improving customer comments relating to Front Desk customer service practices.
- Ensuring proper communication systems are in place for all members of the Front Office team. Responding to guest concerns and special requests while utilizing exceptional customer service and conflict resolution skills.
- Other responsibilities as required.
DESIRED QUALIFICATIONS:
- years of experience working in a high volume, up-scale hotel in a Front Office Management or Supervisory based position.
- A high level of professionalism in the workplace and a desire to take on new challenges as they arise.
- Individuals must have excellent communication and organizational skills, must be able to multi-task and problem solve, and must be able to work under pressure.
- Experience working successfully with all employees including staff mentoring and coaching.
- Excellent knowledge of computerized Front Office systems and the ability to work in a fast-paced environment. Completion of a post-secondary Hospitality Management diploma/certificate or business management diploma.
- Must have a valid Class 5 Alberta driving license, and be able to provide a 3-year driver's abstract.
- Ability to drive both standard and automatic vehicles.
TERMS OF EMPLOYMENT:
- This is a full-time position that requires availability Monday through Sunday, including days, evenings, weekends and holidays.
- This is a salaried position that depends on experience and qualifications.
- Must be able to pass a basic security clearance.
-
Assistant Front Office Manager
1 day ago
Edmonton, Canada West Edmonton Mall Full timeThe Assistant Front Office Manager is responsible for providing exceptional customer service to all Fantasyland Hotel guests. Assisting the Front Office Manager in overseeing the day to day operations of the Front Desk, Night Audit, Switchboard, Guest Services and FLH Essentials. **Primary Responsibilities**: - Ensuring all Front Desk employees are...
-
Assistant Front Office Manager
7 days ago
Edmonton, Alberta, Canada West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel) Full timeThe Assistant Front Office Manager is responsible for providing exceptional customer service to all Fantasyland Hotel guests. Assisting the Front Office Manager in overseeing the day to day operations of the Front Desk, Night Audit, Switchboard, Guest Services and FLH Essentials.Primary ResponsibilitiesEnsuring all Front Desk employees are performing...
-
Front Office Manager
3 days ago
Edmonton, Canada West Edmonton Mall Full timeThe Front Office Manager oversees the day to day operations of the Front Office consisting of Front Desk, Switchboard, Concierge, Night Audit and Guest Services. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management. **Primary...
-
Front Office Manager
1 day ago
Edmonton, Canada West Edmonton Mall Full timeThe Front Office Manager oversees the day-to-day operations of the Front Office consisting of Front Desk, Switchboard, Concierge, Night Audit and Guest Services. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management. **Primary...
-
Front Office Manager
1 day ago
Edmonton, Canada West Edmonton Mall Full timeThe Front Office Manager oversees the day to day operations of the Front Office consisting of Front Desk, Switchboard, Concierge, Night Audit and Guest Services. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management. **Primary...
-
Medical Office Assistant
5 days ago
Edmonton, AB TT P, Canada Wolf willow medical clinic Full timeJob OverviewWe are seeking a detail-oriented and organized Medical Office Assistant to join our dynamic team. The ideal candidate will play a crucial role in ensuring the smooth operation of our medical office by providing exceptional administrative support. This position requires a strong understanding of medical terminology, proficiency with electronic...
-
Medical Office Assistant
7 days ago
Edmonton, AB TT V, Canada Rx square MEDICAL CLINIC Full timeMedical Office Assistant (MOA) – ExperiencedRx Square Medical Clinic – Edmonton, AB St NW, Edmonton, AB T5T 1V1Job SummaryRx Square Medical Clinic is seeking an experienced, detail-oriented Medical Office Assistant (MOA) to join our healthcare team. The successful candidate will play a vital role in ensuring the smooth day-to-day operation of the clinic...
-
Front Office Assistant
1 week ago
Edmonton, Canada Alberta Sportswear Full time**Job Overview** **Responsibilities** - Greet patients warmly and manage their check-in and check-out processes. - Schedule appointments and manage the calendar for dental services. - Answer phone calls promptly, addressing inquiries and directing calls as necessary. - Maintain accurate patient records using electronic medical records systems such as Epic...
-
Front Desk Manager
2 weeks ago
Edmonton, AB, Canada Marriott International Full timeJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
-
Front Desk Manager
2 weeks ago
Edmonton, AB, Canada Marriott International Full timeJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
