ServiceNow Business Analyst

2 days ago

Vancouver BC ComputerSoftware, Canada emergiTEL Full time
We are seeking a skilled ServiceNow Business Analyst for a contract consulting engagement supporting enterprise technology and service management initiatives. This role is ideal for a consultant who thrives at the intersection of business and technology and enjoys partnering with stakeholders to translate business needs into clear, actionable requirements.

You will play a key role in driving alignment across business and technology teams, ensuring solutions are well-defined, user-focused, and delivered with quality.
What You​ Will Be Doing:
  • Build strong relationships with business stakeholders to understand objectives, challenges, and operating models
  • Elicit, analyze, and manage business, user, and system requirements, translating them into clear user stories and functional documentation
  • Act as a bridge between business and technology teams, ensuring alignment on functional and non-functional requirements (e.g., quality, scalability, integrations, constraints)
  • Create and maintain functional requirements, user stories, use cases, process flows, and supporting artifacts to meet delivery needs
  • Support and/or lead User Acceptance Testing (UAT), including test planning, smoke testing, validation of test cases, and securing business sign-off for deployments
  • Collaborate with cross-functional teams including IT, PMO, vendors, and delivery partners throughout the application development lifecycle
  • Contribute to continuous improvement initiatives by adopting and promoting ServiceNow best practices, tools, and platform capabilities
  • Support knowledge transfer, documentation, and training materials as required
​Your Qualifications:
  • Proven experience as a Business Analyst, ideally within ServiceNow or other IT Service Management (ITSM) platforms
  • Strong verbal and written communication skills, with the ability to engage and influence diverse stakeholders
  • Ability to manage multiple initiatives simultaneously in a fast-paced, deadline-driven environment
  • Strong process mapping, workflow design, and diagramming capabilities
  • Hands-on experience documenting business requirements, functional specifications, test scenarios/scripts, and business processes
  • Excellent facilitation, interview, workshop, and presentation skills
  • Working knowledge of ServiceNow or service management technologies
  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are considered an asset
  • Experience creating and delivering training or enablement materials is a plus
  • Solid understanding of project delivery and software development methodologies

  • ServiceNow Developer

    3 days ago

    Vancouver, BC · Computer/Software, Canada emergiTEL Full time

    We are seeking skilled ServiceNow Developers for a contract consulting engagement to design, develop, and implement ServiceNow solutions that drive business transformation and operational excellence. This role is ideal for hands-on technical professionals who enjoy building scalable applications, automating workflows, and helping organizations maximize...

  • ServiceNow Technical Lead

    3 days ago

    Vancouver, BC · Computer/Software, Canada emergiTEL Full time

    We are seeking an experienced ServiceNow Technical Lead for a contract consulting engagement supporting enterprise-scale digital service management initiatives. This role is ideal for a hands-on technical leader who enjoys shaping solution architecture, guiding development teams, and delivering high-impact ServiceNow implementations that drive...

  • ServiceNow QA/Tester

    2 days ago

    Vancouver, BC · Computer/Software, Canada emergiTEL Full time

    We are seeking a detail-oriented Senior ServiceNow QA/Test Consultant for a contract consulting engagement supporting enterprise ServiceNow initiatives. This role is ideal for professionals who excel at designing and executing comprehensive test plans, identifying and resolving defects, and collaborating closely with developers and stakeholders to ensure...

  • Sr. Business Analyst/Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions

    1 week ago

    Vancouver, Canada ServiceNow Full time

    Sr. Business Analyst/Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions Join to apply for the Sr. Business Analyst/Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions role at ServiceNow Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the...

  • Sr. Business Analyst/Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions

    7 days ago

    Vancouver, Canada ServiceNow Full time

    Sr. Business Analyst/Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions Join to apply for the Sr. Business Analyst/Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions role at ServiceNow Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the...

  • ServiceNow Technical Architect

    10 hours ago

    Vancouver, BC · Computer/Software, Canada emergiTEL Full time

    A leading technology consulting practice is seeking an experienced ServiceNow Technical Architect to join its national ServiceNow team. In this strategic role, you will shape platform architecture, establish technical standards, and lead the delivery of scalable, secure, and high-performing ServiceNow solutions for complex enterprise environments.This is...

  • ServiceNow Project Manager

    3 days ago

    Vancouver, BC · Computer/Software, Canada emergiTEL Full time

    We are seeking a highly skilled ServiceNow Project Manager for a contract consulting engagement supporting enterprise-scale ServiceNow initiatives. This role is ideal for a results-driven professional who excels at motivating teams, managing complex projects, and delivering high-value technical and business outcomes.What You​ Will Be Doing:Lead...

  • ServiceNow Business Analyst

    4 days ago

    Vancouver, Canada emergiTEL Inc. Full time

    We are seeking a skilled ServiceNow Business Analyst for a contract consulting engagement supporting enterprise technology and service management initiatives. This role is ideal for a consultant who thrives at the intersection of business and technology and enjoys partnering with stakeholders to translate business needs into clear, actionable requirements....

  • ServiceNow Business Analyst

    3 days ago

    Vancouver, Canada emergiTEL Inc. Full time

    We are seeking a skilled ServiceNow Business Analyst for a contract consulting engagement supporting enterprise technology and service management initiatives. This role is ideal for a consultant who thrives at the intersection of business and technology and enjoys partnering with stakeholders to translate business needs into clear, actionable...

  • ServiceNow Business Analyst

    2 days ago

    Vancouver, Canada emergiTEL Inc. Full time

    We are seeking a skilled ServiceNow Business Analyst for a contract consulting engagement supporting enterprise technology and service management initiatives. This role is ideal for a consultant who thrives at the intersection of business and technology and enjoys partnering with stakeholders to translate business needs into clear, actionable requirements....