ServiceNow Technical Lead

2 weeks ago

Vancouver BC ComputerSoftware, Canada emergiTEL Full time
We are seeking an experienced ServiceNow Technical Lead for a contract consulting engagement supporting enterprise-scale digital service management initiatives. This role is ideal for a hands-on technical leader who enjoys shaping solution architecture, guiding development teams, and delivering high-impact ServiceNow implementations that drive measurable business value.

As a Technical Lead, you will play a key role in defining technical standards, ensuring platform reliability, and translating complex business requirements into scalable, well-architected ServiceNow solutions.
What ​you will be doing:
  • Provide technical leadership and mentorship to ServiceNow development teams, including code reviews, best-practice guidance, and delivery oversight
  • Design and architect scalable ServiceNow applications, workflows, and integrations aligned to business objectives
  • Establish and enforce development standards, including configuration, customization, and deployment best practices
  • Apply DevOps principles, including CI/CD automation and source control, to improve delivery quality and speed
  • Partner closely with business analysts and stakeholders to translate requirements into robust technical designs
  • Lead the implementation of complex workflows, custom modules, and integrations using REST/SOAP APIs and JSON/XML
  • Drive continuous platform improvement by evaluating new ServiceNow capabilities and optimizing existing solutions
  • Ensure platform performance, stability, and security through proactive monitoring and troubleshooting
  • Manage technical risks, resolve escalations, and support compliance with enterprise standards
  • Document architecture, technical designs, and development processes to support knowledge sharing
  • Communicate technical strategy, progress, and value to senior stakeholders and delivery leaders
​Your Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent professional experience)
  • ServiceNow certifications such as Certified System Administrator, Application Developer, or Implementation Specialist (advanced certifications are an asset)
  • 5+ years of hands-on ServiceNow development and configuration experience, including solution architecture and technical leadership
  • Demonstrated experience leading development teams and delivering complex ServiceNow initiatives
  • Strong expertise in JavaScript, HTML, CSS, AngularJS, and ServiceNow integration technologies (REST/SOAP, JSON/XML)
  • Experience implementing DevOps practices, CI/CD pipelines, and source control within ServiceNow environments
  • Excellent analytical and problem-solving skills with strong attention to detail
  • Strong communication and leadership skills, with the ability to influence both technical and non-technical stakeholders
  • Familiarity with ITSM frameworks (ITIL v3 preferred)
  • Exposure to other ITSM platforms is considered an asset

  • ServiceNow Technical Architect

    1 week ago

    Vancouver, BC · Computer/Software, Canada emergiTEL Full time

    A leading technology consulting practice is seeking an experienced ServiceNow Technical Architect to join its national ServiceNow team. In this strategic role, you will shape platform architecture, establish technical standards, and lead the delivery of scalable, secure, and high-performing ServiceNow solutions for complex enterprise environments.This is...

  • ServiceNow Project Manager

    2 weeks ago

    Vancouver, BC · Computer/Software, Canada emergiTEL Full time

    We are seeking a highly skilled ServiceNow Project Manager for a contract consulting engagement supporting enterprise-scale ServiceNow initiatives. This role is ideal for a results-driven professional who excels at motivating teams, managing complex projects, and delivering high-value technical and business outcomes.What You​ Will Be Doing:Lead...

  • ServiceNow Developer

    2 weeks ago

    Vancouver, BC · Computer/Software, Canada emergiTEL Full time

    We are seeking skilled ServiceNow Developers for a contract consulting engagement to design, develop, and implement ServiceNow solutions that drive business transformation and operational excellence. This role is ideal for hands-on technical professionals who enjoy building scalable applications, automating workflows, and helping organizations maximize...

  • ServiceNow QA/Tester

    2 weeks ago

    Vancouver, BC · Computer/Software, Canada emergiTEL Full time

    We are seeking a detail-oriented Senior ServiceNow QA/Test Consultant for a contract consulting engagement supporting enterprise ServiceNow initiatives. This role is ideal for professionals who excel at designing and executing comprehensive test plans, identifying and resolving defects, and collaborating closely with developers and stakeholders to ensure...

  • ServiceNow Business Analyst

    2 weeks ago

    Vancouver, BC · Computer/Software, Canada emergiTEL Full time

    We are seeking a skilled ServiceNow Business Analyst for a contract consulting engagement supporting enterprise technology and service management initiatives. This role is ideal for a consultant who thrives at the intersection of business and technology and enjoys partnering with stakeholders to translate business needs into clear, actionable...

  • Manager, Servicenow Technical Lead

    1 day ago

    Vancouver, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. What you will do: As a Technical Lead in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be...

  • Manager, ServiceNow Technical Lead

    4 weeks ago

    Vancouver, Canada KPMG Canada Full time

    OverviewAt KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. Our Enterprise Solutions Practice are seeking a dynamic Technical Lead for our ServiceNow team nationally. We are looking for candidates that have a passion for service...

  • ServiceNow Technical Architect

    1 week ago

    Vancouver, Canada emergiTEL Inc. Full time

    A leading technology consulting practice is seeking an experienced ServiceNow Technical Architect to join its national ServiceNow team. In this strategic role, you will shape platform architecture, establish technical standards, and lead the delivery of scalable, secure, and high-performing ServiceNow solutions for complex enterprise environments. This is...

  • ServiceNow Technical Architect

    2 weeks ago

    Vancouver, Canada emergiTEL Inc. Full time

    A leading technology consulting practice is seeking an experienced ServiceNow Technical Architect to join its national ServiceNow team. In this strategic role, you will shape platform architecture, establish technical standards, and lead the delivery of scalable, secure, and high-performing ServiceNow solutions for complex enterprise environments. This is an...

  • ServiceNow Technical Architect

    1 week ago

    Vancouver, Canada emergiTEL Inc. Full time

    A leading technology consulting practice is seeking an experienced ServiceNow Technical Architect to join its national ServiceNow team. In this strategic role, you will shape platform architecture, establish technical standards, and lead the delivery of scalable, secure, and high-performing ServiceNow solutions for complex enterprise environments. This is an...