systems administrator/operations support specialist

Deliverables:

• Monitoring, maintaining, and supporting mainframe batch processing 24/7/365.
• Plan, monitor, and control the schedule for production batch and online processing to ensure availability for client ministry mission-critical systems.
• coordinate ongoing automated scheduling activities, anticipating and correcting complex scheduling incidents and problems.

Key Responsibilities:

• End-to end monitoring of mainframe scheduling and batch processing systems 24/7/365 to ensure availability as per defined SLAs, by taking prompt and necessary actions or escalating to technical support as needed. These services include critical, essential, time-sensitive, public-facing applications, websites, systems, and subsystems hosted in OPS Guelph data centres.
• Responsible for analysis, investigation, and resolution of production batch processing failures.
• Escalation of batch processing incidents to technical support teams, clients, and management.
• Providing operational system updates, upgrades, and patches, and addressing issues encountered during these tasks.
• Implementing batch and online system change requests.
• Ensuring service level commitments to ITS clients, stakeholders, and broader public sector agencies are met.
• Participating in the development and delivery of related training, communications, and procedural documents.
• Planning and participating in semi-annual disaster/contingency recovery exercises, including running and testing recovery procedures and plans for all application systems.
• Providing specialized automated scheduling expertise, and advising peers and clients regarding batch processing scheduling options.
• Modifying automated scheduling tools to meet client needs and improve operational efficiency.
• Providing technical expertise and guidance on production batch processing standards and the use of automated scheduling tools.
• Offering technical expertise in job optimization, problem analysis, and the use of processing utilities.
• Planning, leading, and performing development, testing, and implementation of new automated schedules for client and in-house applications within established timeframes.
• Coordinating the collection of data for statistical analysis of production performance results, used to assess workload and production scheduling.

This position is listed as "Onsite"; the resource is expected to work between the standard working shift (excluding lunch breaks) every week inclusive at the identified OPS office location.

Experience Requirements

Evaluation Breakdown

1. ZOS mainframe support – 25%

Parameters:

Experience with supporting large ZOS mainframe systems.

2. CA7 – 25%

Parameters:

Experience demonstrating knowledge of CA7.

3. Documentation and Communication skills – 5%

Parameters:

Demonstrative Incident and Change Management activities with strong documentation and communication skills.

4. Technical and problem solving – 5%

Parameters:

Extensive abilities to administer and maintain continuous operations of production scheduling and batch processing.

5. Service Management tools – 5%

Parameters:

Extensive knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

6. Communications, Collaborations and analytics tools – 5%

Parameters:

Demonstrative knowledge of Communications, Collaborations and analytics tools.

Supplier Comments

Closing Date/Time: , 12:00 p.m. EST

Max submission: 2

• From January 5, 2026, the candidate is required to work onsite 5 days a week

Must Have:

Experience with supporting large ZOS mainframe systems.

Experience demonstrating knowledge of CA7.

Demonstrative Incident and Change Management

Extensive abilities to administer and maintain continuous operations of production scheduling and batch processing.

?Extensive knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.