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Systems Administrator/Operations Support Specialist – Intermediate
2 hours ago
BEV123
Systems Administrator/Operations Support Specialist – Intermediate (Audio-visual and Video conferencing)
Toronto, ON/Onsite
Contract Role
Start Date
End Date
5 days onsite per week
Ideal Candidate Rate: CAD 55-60/Hr (Depending on experience)
Must Have:
- Minimum 2 years of experience in audio-visual and video conferencing hardware and software.
- Minimum 2 years of experience in incident management with strong knowledge of ITIL/ITSM frameworks, standards, and processes.
- Minimum 1 year of experience in reporting, dashboard creation, and documentation.
- Comprehensive knowledge of video conferencing technologies, including ISDN, TCP/IP, and communication protocols.
- Proficiency with major operating systems (Windows, macOS, iOS, Android) and associated peripherals such as microphones, speakers, A/V processors, and webcams.
- Solid understanding of network infrastructure, including LAN, WAN, routers, and switches.
- Familiarity with emerging trends in audio-visual and video conferencing technology.
- Provide troubleshooting, guidance, and assistance for audio-visual, telecommunications, and video conferencing systems across multiple channels.
- Maintain system manuals, training materials, and process improvements; manage user access and validate system logs.
- Support remote witnesses, legal counsel, and public users with technical orientation and application setup on various devices.
- Liaise with third-party providers for equipment upgrades, repairs, and service performance to ensure timely resolutions.
- Assist with system testing, documentation, and implementation of new technologies.
- Maintain project inventory data in CMDB and update daily reports and dashboards.
- At least 2 years of Operation support
Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
