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System Support Specialist

2 hours ago

Toronto, Ontario, Canada University of Toronto Full time

Date Posted: 01/14/2026

Req ID: 46626

Faculty/Division: Temerty Faculty of Medicine

Department: Office of the Associate Dean, MD Program

Campus: St. George (Downtown Toronto)

Position Number:

Existing Vacancy: Yes

Description:

About us:

Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.

Your opportunity:

The MD Program trains the next generation of doctors by delivering a comprehensive learning experience to our students. We have been at the forefront of medical education innovation and scholarship, as well as life-changing health research and innovation, since we were established in 1843. Thanks to the contributions made by our faculty and staff, we are consistently recognized as the top, fully accredited medical school in Canada and among the best in the world.

In collaboration with Postgraduate Medical Education (PGME) and MedIT, we are undergoing a transformation in Medical Education Information Technology to support a high quality teaching and learning environment. This major project has a two-year implementation horizon and will result in an integrated Learner Management System for both the MD Program and PGME. As a Systems Support Specialist, you will play a central role in analyzing complex data that requires great precision and attention to many details. Advising on data structure designs. Working closely with stakeholders, you will gather user feedback, and contribute to the continuous improvement of system functionality and reliability. In this role, you will also support configuration, coordinate training, participate in testing activities, document user requirements, and support effective knowledge transfer across theorganization.

Your responsibilities will include:

  • Administering and supporting web-based applications and online systems, including probing for information from end-users to identify problems and capture needs
  • Training end-users on procedures and the use of supported IT systems, and training staff on new system features
  • Testing and advising on potential improvement to IT systems to ensure changes and customizations meet end-users' needs
  • Conducting detailed data analysis and generating reports to inform management decision-making
  • Developing, editing, and maintaining Standard Operating Procedures for IT services
  • Conducting needs assessments to determine end-user technical requirements and providing consultative advice on IT issues

Essential Qualifications:

  • Bachelor's Degree or acceptable combination of equivalent experience
  • Minimum four years of experience in system and/or application support
  • Experience delivering training sessions in different settings (classroom, one-on-one, videoconference) and developing training materials
  • Experience developing Standard Operating Procedures and drafting technical documentation for project plans
  • Demonstrated experience in assessing needs in relation to the development of business systems
  • Experience with implementing change management strategies
  • Experience with complex data analysis and reporting
  • Advanced proficiency with PowerBi or Tableau, MS Office (including the use of pivot tables)
  • Strong communication (oral and written) and strong inquiry skills; excellent presentation and listening skills, empathy, and patience
  • Ability to communicate effectively with non-technical users
  • Strong interpersonal skills, highly collaborative, having the ability to work independently and as part of a team
  • Demonstrated ability to take initiative and work independently
  • Ability to meet deadlines and work effectively under pressure or with competing priorities
  • Ability and inclination to keep one's technical skills up-to-date and relevant
  • Strong analytical, systems thinking, and problem-solving skills
  • Commitment and respect for confidentiality

Assets (Nonessential):

  • Experience working in medical education
  • Familiarity with learning management systems such as Medical Student Information System (MedSIS), Repository of Student Information (ROSI), or other comparable systems

To be successful in this role you will be:

  • Communicator
  • Insightful
  • Patient
  • Problem solver
  • Team player

This is a 2-year term position.

Closing Date: 01/28/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Term

Schedule: Full-Time

Pay Scale Group & Hiring Zone:

USW Pay Band 12 - $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Recruiter: Dinuka Perera

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.