Organizational Change Management Specialist

Organizational Change Management Specialist

Where Greatness Grows

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada's skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird, you hold the pen, and you write your story. As you unlock your potential, you are surrounded by a team that supports you every step of the way.

Be a part of our team, where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and long-lasting relationships based on respect, collaboration, and a solution-focused mindset. Bird is a place where you will unlock your potential and achieve your goals.

Reporting to Digital Services, Program Delivery, we are seeking a results-driven Organizational Change Management (OCM) Specialist to support the successful delivery of Digital Services projects and technology-driven transformation initiatives. This role will focus on ensuring user adoption, minimizing resistance, and maximizing benefits realization by applying structured change management strategies.

You will collaborate with project teams, business stakeholders, and technical teams to design, develop, and implement change management collateral and plans for medium to large-scale IT initiatives.

This position is located anywhere in Canada where we have a Bird office.

What You Will Be Working On

• Work with project managers to develop and execute change management strategies and plans that maximize user adoption and minimize resistance.
• Work closely with project managers to integrate OCM plans with overall project delivery.
• Conduct impact assessments, stakeholder analyses, and change readiness assessments.
• Work with the Project Managers to develop and execute training plans including collecting and reporting on KPIs
• Participate as a member of the Systems and Applications Training function of the PMO
• Design and deliver communication plans, stakeholder engagement strategies, and feedback loops.
• Collaborate with learning and development teams to develop and deliver training plans and materials.
• Track and measure change progress and adoption through key OCM KPIs and metrics.
• Support and coach leaders, people managers, and project change champions to fulfill their change leadership roles.
• Develop and support sustainment strategies, reinforcement mechanisms, and continuous improvement practices post-implementation.
• Identify and manage resistance and proactively address change challenges.
• Promote and embed organizational change management best practices across IT projects and programs.

What We Are Looking For

• Bachelor's degree in Organizational Development, Business, IT, or a related field
• Minimum 3+ years' of experience in change management roles, preferably on IT or digital transformation projects
• Prosci or equivalent change management certification (e.g., ACMP, CCMP) strongly preferred
• Experience developing and managing training plans
• Experience working in Agile, hybrid, or waterfall project environments
• Familiarity with IT implementations such as ERP, CRM, cloud migrations, collaboration tools, or enterprise platforms
• Strong communication, facilitation, and stakeholder engagement skills
• Proficiency in change tools such as ADKAR, change impact assessments, stakeholder maps, training strategies, and readiness surveys
• Demonstrated experience in developing solution to measure change success and KPI
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

Bird is committed to diversity, equity, and inclusion (DE&I). This is a core part of our culture and guides our actions and strategic priorities. We strive to create an inclusive environment where every employee can thrive and share their unique perspectives and talents. Our ongoing commitments focus on addressing inequities and promoting a better understanding of diversity to build an inclusive and fair culture. We recognize that diverse teams are more knowledgeable, perform better, and achieve greater success. As such, we are dedicated to building a workforce that reflects the diversity of the communities we serve and creating opportunities for all employees to grow and succeed.