Assistant Supervisor

1 week ago

Mississauga ON LW C, Canada SacredHand Canada Full time

The Assistant Shelter Supervisor supports the Shelter Supervisor in overseeing overnight operations at the emergency shelter. This role assists with maintaining the safety, security, and well-being of clients, staff, and volunteers; helps enforce shelter policies; responds to incidents or crises; and contributes to a calm, respectful, and supportive environment for individuals experiencing homelessness.

Responsibilities

  • Assist in supervising overnight shelter operations to ensure a safe, orderly, and supportive environment
  • Monitor client activity and support enforcement of shelter rules, policies, and curfews
  • Provide guidance and support to overnight staff and volunteers as directed by the Supervisor
  • Assist in responding to emergencies, conflicts, medical concerns, or behavioral incidents involving clients
  • Conduct regular facility rounds to ensure safety, cleanliness, and security
  • Complete incident reports, shift logs, and other required documentation accurately and in a timely manner
  • Assist clients with basic needs and provide referrals or information as appropriate
  • Communicate client concerns, incidents, and follow-up needs to the Shelter Supervisor and staff
  • Support compliance with organizational policies, safety procedures, and local regulations

Required Qualifications:

  • High school diploma or GED
  • Prior experience in a supervisory, security, or human services role
  • Ability to remain calm, professional, and effective in high-stress or crisis situations
  • Strong communication, documentation, and conflict-resolution skills
  • Ability to work overnight shifts, weekends, and holidays as required

Preferred Qualifications:

  • Prior experience in a supervisory or leadership position
  • Experience working in homeless services, shelters, social services, or nonprofit environments
  • Training in crisis intervention, de-escalation, or trauma-informed care
  • CPR/First Aid certification (or willingness to obtain)
  • Bilingual skills are a plus
  • Ability to successfully pass a police background check

Physical & Work Requirements:

  • Ability to remain awake, alert, and attentive during overnight hours
  • Ability to walk, stand, and conduct periodic rounds throughout the facility
  • Ability to respond quickly and appropriately to emergencies

This position works in an emergency shelter setting serving individuals experiencing homelessness. The environment may be fast-paced and unpredictable, requiring flexibility, professionalism, sound judgment, and compassion.

Job Types: Full-time, Part-time

Pay: $19.00-$22.00 per hour

Work Location: In person

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