Associate, Sales and Customer Service

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

If you're passionate about helping others and are known for your excellent communication and people skills, we may be a good fit As a Sales & Customer Service agent, you'll become a trusted advisor in helping Canadians protect the things they care about.  

We'll provide you the mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role. 

Ready to take the driver's seat in your career? Join our team and see how the sky's the limit

Training schedule:  

First 2 months training, between March 2 -May 4th, your schedule will be 21 hours/week as follows:

• Tuesday: 3pm to 8pm

• Thursday: 4pm to 8pm

• Friday: 4pm to 8pm

• Saturday: 8am to 5pm

Following 2 months training, between May 4th -July 4th, your schedule will be 35 hours/week, Monday to Friday from 9am to 5pm.

Regular schedule :

• Starting July 4th until the end of August a full-time schedule is offered with 32hours / week, including weeks and evening shifts

• For students who are back in school, you will need to work a minimum of 21hrs a week including Saturdays, stat holidays and evening shifts ending at 8pm; we will work with your school schedule to determine working hours 

• After training, in-office requirement is 1 day in office 

At belairdirect, you will benefit from a hybrid work model that will allow you to reconcile work and family and you will be based in our Laval office (600 Rue Lucien-Paiement).

Start date: March 2nd, 2026.

What you'll do here:  

• Play a key role in ensuring the best possible protection of our customers' most valuable assets by advising them to make informed choices and answering their product questions and advising on next steps.   

• Analyze customer needs, promote products and services and propose innovative choices and solutions.  

• Guide auto and home customers on insurance solutions.  

• Contribute to the development and support of new initiatives.

What you bring to the table:  

• At least 1 year of experience in a similar role  

• A real team player, that can collaborate with colleagues on various projects, but also comfortable to work independently. 

• A natural communicator and understand how to listen and empathize with others.   

• You must speak French - Requires answering calls and providing service to a French-speaking clientele on a regular basis

• Customer-driven and eager to your developed advisory skills to help customers. 

• Ability to multi-task and stay cool under pressure.   

• Excellent computer skills and can juggle between different computer at the same time.  

• Willingness to complete the provincial exam to obtain your insurance license.   

• No Canadian work experience required however must be eligible to work in Canada.   

• Please note that this is an inbound call centre position, and we are looking for candidates who are comfortable with working evenings, Saturdays and occasional Statutory holidays. We are happy to offer a day-shift schedule after your first year in the role. 

In Quebec, our agents must pass their AMF certification to practice the profession. To be considered for our training course, you must meet one of the following requirements:  

• You have obtained a College Diploma, a Bachelor or a Master's degree; OR  

• You have obtained an Attestation of Collegial Studies in Damage Insurance; OR  

• You hold a Secondary Diploma AND have 3 years of full-time experience in the Canadian job market;  

• If your diplomas were obtained outside Canada, you will be asked for an equivalence of these diplomas.   

Don't worry, we'll guide you every step of the way We will also ask you for supporting documents.  

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.