Administrative Assistant

Job description

About Thrive Therapy

Thrive Therapy is proud to be a locally owned and operated company dedicated to providing children, youth, and adult healthcare services across Nova Scotia.

We believe that every person is entitled to a satisfying and meaningful life. Our mission is to support and empower our clients to achieve their goals, using an individualized and client-centred approach.

We offer services at our 2 clinic locations within the Halifax Regional Municipality, as well as in the community, in our client's homes, workplaces, and within school-based settings.

Job

We are hiring for a part-time Administrative Assistant to work 2 days (16 hours) per week from 9:00 am to 5:30 pm.

There also may additional hours available for interested candidates when therapists are working on Saturday. This is optional, but may consist of an additional 3-4 hours, approximately two Saturdays per month.

We are seeking a reliable, highly organized, detail-oriented, and proactive Administrative Assistant to join our growing team. The ideal candidate will provide administrative support to ensure the smooth operation of daily activities. The role involves managing scheduling, communications, office tasks, and assisting staff as needed. This is an excellent opportunity for someone passionate about healthcare and eager to contribute to a dynamic, patient-focused environment.

Duties

• Manage front desk operations, including answering phones, greeting patients, and scheduling appointments.
• Coordinate and maintain calendars for staff and healthcare providers.
• Assist in patient intake and processing, including collecting and updating personal and insurance information.
• Handle and maintain patient records, ensuring confidentiality and compliance with PIPEDA regulations.
• Prepare and maintain records, billing information, and insurance documentation.
• Respond to client inquiries and concerns, providing exceptional customer service.
• Prepare reports, documents, and correspondence for staff and administration.
• Coordinate with vendors, suppliers, and other healthcare professionals as necessary.
• Perform general office tasks, including filing, data entry, and office supply management.
• Assist with billing.
• Support other administrative and clinical staff as necessary.
• Assist in proofreading documents for errors before final distribution.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a healthcare setting or administrative role is a plus.
• Strong knowledge of office procedures and some healthcare-related terminology.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Jane App is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of PIPEDA and patient confidentiality guidelines.
• Friendly, professional, and empathetic demeanor with patients and staff.

Benefits

• Health Spending Account

Why Join Us?

This position offers the opportunity to work in a dynamic office environment, gain valuable administrative experience, and contribute to the overall success of our team.

Job Type: Part-time

Pay: $16.00-$24.00 per hour

Benefits:

• Casual dress
• Extended health care
• Flexible schedule
• On-site parking

Application question(s):

• Due to advancements in AI technology (such as tools like ChatGPT) it has become increasingly difficult to ensure that written applications accurately reflect the applicant.

Therefore, part of the application process requires the applicant to provide a video or voice note (3-minute maximum) to answering the below questions. The video does NOT need to show the applicants face.

*Applications will not be considered if a video/voice note is not received*

1) Why are you interested in this position?

2) What do you know about our company?

3) What is your ideal work environment?

4) What are your strengths?

5) Where do you see yourself in 5- years?

Education:

• Secondary School (required)

Experience:

• Administrative: 1 year (preferred)

Work Location: In person