Intensive Case Counsellor- Maternity Contract- Ending September 21, 2026

Alzheimer Society of Niagara Region

Mission, Vision and Values

The Alzheimer Society of Niagara Region's mission is to advocate for and with people with dementia and their care partners and provide access to a diverse range of appropriate resources and supports. Particularly, to alleviate the personal and social consequences of Alzheimer's disease and other dementias and to promote research.

Our vision is to create a community where individuals with dementia and their care partners are fully supported to maximize their quality of life and well- being. Ultimately, a world without Alzheimer's disease and other dementias.

Our Values

C*ollaboration, Accountability, Respect, E*xcellence

The Alzheimer Society of Niagara Region (ASNR) is a community support service organization that provides programs and services to people living with dementia and their care partners in the Niagara Region. We work closely with other service providers to ensure quality care and support for our clients.

We employ administrative and fund development staff, educators, social workers, nurses, therapeutic rec staff, personal support workers and volunteers who work together as a team to meet the needs of people living with dementia and their care partners.

We recognize the value and dignity of each individual and ensure everyone has genuine, open, and unhindered access to employment opportunities, free from any barriers, systemic or otherwise.  We are dedicated to building a diverse and inclusive work environment, where the rights of all individuals and groups are protected and all members feel safe, respected, empowered, and valued for their contributions.

We value justiceand connection and these are the guideposts we use for decision-making of all kinds.  We believe that this will guide the organization toward a place of inclusion for all - where equity and access to essential supports and services becomes the reality.

The Intensive Case Counsellors respond to the most complex situations involving persons with dementia, who have been referred to the Society. This typically includes people who are at moderate risk of harm or adverse outcome if intensive support is not provided to avert crises. These individuals often present with few or no supports and may also have psychiatric or mental health issues that impact upon their functioning and safety within the community.

Position Summary

Title: Intensive Case Counsellor - Maternity Contract- Ending September 21, 2026 (Existing Vacancy)

Reporting To: Director of Programs and Services

Wage: $28.00 per hour

Hours of Work: 40 hours per week – Monday to Friday

Benefits: Extended health and dental benefits

Pension: Health Care of Ontario Pension Plan

Vacation: 3 weeks per year

Duties and Responsibilities

• Administer individual assessments based on PIECES Model to create care plans.
• Provide in-home client centred support and education to persons living with dementia and care partners / caregivers as informed by best practice, relevant legislation, and professional ethics and standards. The expectation of 15 visits either by phone or in person with clients and care partners will take place on a weekly basis in accordance with statistical targets established with the HCCSS.
• Provide independent case management.
• Initiate and participate in case consultations and conferences as needed.
• Collaborate with other health care providers within the community support sector and make appropriate referrals as needed.
• Act as the ICL for client in coordinating other services and community supports.
• Advocate for client's quality of life and minimize risk while promoting their well -being.
• Complete documentation as required; collecting stats pertinent to duties and responsibilities.
• Complete required data entry in AlayaCare Database.
• Participate in professional development opportunities, case studies, and team meetings.
• Participate in internal and external committees as required.
• Facilitate linkages/access to primary care for clients as required.
• Mitigate risks to clients regarding finances via referral to OPGT and financial resources as required.
• Provide support for special assignments and other duties as assigned.

Qualifications

1. Degree/diploma in Health/Social Sciences/Services, counselling or psychotherapy

2. Member in good standing with an appropriate college/regulatory body is preferred

3. Experience working with individuals and families in a community setting

4. Police Vulnerable Sector Check
5. Must have a valid driver's license and access to a vehicle
6. As ASNR clients include the most vulnerable persons, it is strongly recommended that all staff be immunized to help prevent the transmission of infections.

Skills and Knowledge

1. Experience in community-based health contexts, preferably working with a geriatric population.

2. Knowledge of dementia, mental health and elder abuse issues.

3. Excellent working knowledge of community supports within the Niagara Region

4. Excellent interpersonal and communication skills with a demonstrated ability to work independently and as a member of a team.

5. Ability to use discretion, judgment and tact in handling sensitive or confidential information or situations.

6. Demonstrated ability to build rapport with clients, caregivers, and health providers.

7. Strong crisis management skills (GPA).
8. Excellent Time management skills; able to prioritize effectively.
9. Strong written and oral communication skills
10. Ability to work in a multi-disciplinary team.
11. Knowledge of legislation related to health consent, capacity, mental health and PGT.

Working Environment

• Everyday risks or discomforts may require safety precautions typical of an office environment (use of safe work practices with office equipment, proper ergonomics)
• Physical demands are representative of the role where there may be extended periods of visual concentration; sitting in a stationary position, or standing.
• Equipment is utilized which is common to the office work environment (i.e. computer, printer, photocopier, multi-line telephone, fax machine, elevator etc.).
• Required to carry out work activities outside of the office and will require the use of a vehicle.
• ASNR recognizes that while performing their regular duties, employees in this role will come into contact with risks associated with the environment and/or responsive clients and families
• Stressful situations may occur as the result of handling multiple, concurrent issues while ensuring the safety, comfort and complex needs of all involved.
• We adhere to a scent free environment

Commitment to Equity, Diversity, and Inclusion

We are committed to inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and AODA. The Alzheimer Society Niagara Region welcomes those who have demonstrated a commitment to upholding the values of equity and social justice and we encourage applications from First Nations, Inuit and Métis, Indigenous Peoples of North America, Black and persons of colour, persons with disabilities, people living with dementia, care partners and those who identify as LGBTQ2S+.

Commitment to Accessibility

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, The Alzheimer Society Niagara Region will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform the Hiring Manager of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Use of AI

This posting is hosted on Indeed, which uses automated screening tools, including 'deal breaker' questions, to help filter applications based on required qualifications. These tools may automatically screen out applicants who do not meet the specified criteria before our hiring team conducts its review.

Job Types: Full-time, Fixed term contract

Contract length: 16 months

Pay: $28.00 per hour

Expected hours: 40 per week

Benefits:

• Company pension
• Extended health care
• Mileage reimbursement
• On-site parking
• Work from home

Licence/Certification:

• license and access to a vehicle (required)

Work Location: Hybrid remote in St. Catharines, ON L2N 1L5