Intensive Case Counsellor

Alzheimer Society of Niagara Region

Mission, Vision and Values

The Alzheimer Society of Niagara Region’s mission is to advocate for and with people with dementia and their care partners and provide access to a diverse range of appropriate resources and supports.
Our vision is to create a community where individuals with dementia and their care partners are fully supported to maximize their quality of life and well-being.

Our Values
Collaboration, Accountability, Respect, Excellence

The Alzheimer Society of Niagara Region (ASNR) is a community support service organization that provides programs and services to people living with dementia and their care partners in the Niagara Region. We work closely with other service providers to ensure quality care and support for our clients.

We employ administrative and fund development staff, educators, social workers, nurses, therapeutic rec staff, personal support workers and volunteers who work together as a team to meet the needs of people living with dementia and their care partners.

We recognize the value and dignity of each individual and ensure everyone has genuine, open, and unhindered access to employment opportunities, free from any barriers, systemic or otherwise.  We are dedicated to building a diverse and inclusive work environment, where the rights of all individuals and groups are protected and all members feel safe, respected, empowered, and valued for their contributions.  

We value justice and connection and these are the guideposts we use for decision-making of all kinds.  We believe that this will guide the organization toward a place of inclusion for all - where equity and access to essential supports and services becomes the reality.

Position Description

Title: Intensive Case Counsellor
Reporting To: Director of Programs and Services
Wage: $25 - $27 per hour
Hours of Work: 32 hours per week - Monday to Thursday (some flexibility)

Position Summary

The Intensive Case Counsellors respond to the most complex situations involving persons with dementia, who have been referred to the Society. This typically includes people who are at moderate risk of harm or adverse outcome if intensive support is not provided to avert crises. These individuals often present with few or no supports and may also have psychiatric or mental health issues that impact upon their functioning and safety within the community.

**Responsibilities**:
1. Administer individual assessments based on PIECES Model to create care plans.
2. Provide in-home client centred support and education to persons living with dementia and care partners / caregivers as informed by best practice, relevant legislation, and professional ethics and standards. The expectation of 10 visits either by phone or in person with clients and care partners will take place on a weekly basis in accordance with statistical targets established with the HCCSS.
3. Provide independent case management.
4. Initiate and participate in case consultations and conferences as needed.
5. Collaborate with other health care providers within the community support sector and make appropriate referrals as needed.
6. Act as the ICL for client in coordinating other services and community supports.
7. Advocate for client’s quality of life and minimize risk while promoting their well -being.
8. Complete documentation as required; collecting stats pertinent to duties and responsibilities.
9. Complete required data entry in AlayaCare Database.
10. Participate in professional development opportunities, case studies, and team meetings.
11. Participate in internal and external committees as required.
12. Facilitate linkages/access to primary care for clients as required.
13. Mitigate risks to clients regarding finances via referral to OPGT and financial resources as required.
14. Provide support for special assignments and other duties as assigned.

**Qualifications**:
1. Degree/diploma in Health/Social Sciences/Services, counseling or psychotherapy
2. Member in good standing with an appropriate college/regulatory body is preferred
3. Experience working with individuals and families in a community setting
4. Police Vulnerable Sector Check
5. Must have a valid driver’s license and access to a vehicle

Skills and Knowledge

1. Experience in community-based health contexts preferably working with a geriatric population.
2. Knowledge of dementia, mental health and elder abuse issues.
3. Excellent working knowledge of community supports within the Niagara Region
4. Excellent interpersonal and communication skills with a demonstrated ability to work independently and as a member of a team.
5. Ability to use discretion, judgment and tact in handling sensitive or confidential information or situations.
6. Demonstrated ability to build rapport with clients, caregivers, and health providers.
7. Strong crisis management skills (GPA).
8. Excellent Time management skills; able to prioritize effectively.
9. Strong written and