Delivery - Consultant

Consultant -UKG PRO WFM Advanced Scheduling, North America

The Consultant is a key contributor in projects involving helping clients implement and customize their workforce management technology and strategy. Consultants participate in a wide range of activities and project phases including Workforce Management (WFM) implementation, vendor selection, support, and change management and training. 

This is a remote position based in Canada or the United States. 

Axsium Employee Perks: 

• Benefits package
• Fitness Reimbursement
• First time office set up credit
• Tuition support
• Flexible working arrangements
• Team support and mentorship
• Casual but professional environment

Duties and Responsibilities

project delivery

• Collaborate with the project team and client
• Provide developing domain expertise to execute all phases of a project
• Gather business requirements, and assist with functional or technical system design
• Configure WFM vendor product, develop integration components, execute testing, support deployment, and provide production support
• Use Axsium tools, systems, and methodology effectively on projects assigned
• Assist with client-facing presentation
• Ensure timely and quality delivery of assigned tasks
• Develop an understand Axsium products (e.g., Opus, Studia, Planara, and change Management); and be able to identify associated client opportunities

Client Interaction

• Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platforms
• Demonstrate the ability to navigate difficult situations in a calm and structured way and seek help if required
• Understand, adapt, and act respectfully within the client's organization and culture
• Support discussions and workshops with the client
• Gain familiarity with Axsium service offerings and WFM vendor landscape, and raise opportunities for additional work to the Axsium project leader

Internal Culture and Administration

• Timely and accurate submission of timecards and expense reports
• Proactively provide notification of availability and adhere to project assignment hours
• Comply with Axsium data security policies and Human Resources policies
• Communicate clearly, effectively, and in a timely manner with peers, leadership, and all others at Axsium
• Effectively use bench time for Axsium's improvement and for personal development
• Act as an ambassador for Axsium culture in personal presentation, commitment, and integrity
• Take personal ownership and accountability for individual ability to positively impact Axsium's company success
• Obtain and measurably demonstrate increasing knowledge in WFM processes and systems, through training and experience
• Collaborate within Axsium with peers through ASK and other knowledge sharing forums

Requirements

• 2+ years of consulting experience in the Workforce Management field with UKG PRO WFM
• UKG PRO WFM Advanced Scheduling experience is required and ideally Forecasting
• 2+ years of experience working with workforce management technologies including but not limited to labour forecasting, schedule optimization, time keeping, budgeting and task management
• Excellent written and verbal communication and presentation skills
• Good analytical and problem-solving skills with ability to identify gaps and propose alternative solutions
• Ability to sell one's ideas through discussion and presentation
• Works well as part of a remote team or on their own with minimal supervision
• Deadline driven, confident, open to taking initiative, ability to multitask
• Experience working with Workforce Management Software vendors
• Attention to detail skills
• University or college degree ideally in business, computer science, information systems, or industrial engineering
• Domestic and International travel required