Consultant, Business Delivery

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As a Consultant, Business Delivery within CIBC's Client Account Management Delivery (CAM) team, you will play a pivotal role in supporting the strategic business direction of CAM in delivering projects and gathering business needs of varying complexity that align to CAM priorities. Reporting to the Delivery Director, you will represent the business to lead and manage a diverse portfolio of initiatives from initiation through to successful execution, working closely with both internal and external stakeholders. 

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote. 

How you'll succeed

• Project Management Expertise - Demonstrate a strong grasp of program/project management principles and change management practices. Initiate and structure projects, support development of project plans, status reporting, governance, objectives, success criteria, benefits management, scope, financials, and resource requirements. Preferred: 3-5 years of end-to-end strategic project management and change management experience in a fast-paced environment, ideally within financial services. 

• Requirements Documentation - Facilitate elicitation sessions with business teams, suppliers, and technology partners to identify and document business requirements. Conduct feasibility assessments and utilize standard business analysis methodologies to produce requirements artifacts and secure stakeholder sign-off. 

• Process Assessment - Apply process design best practices to document current and future state processes and data flows. Conduct ongoing reviews to identify improvement opportunities and enhance client experience. 

• Leadership - Proactively identify risks and develop solutions to keep projects on track. Monitor milestones to ensure timely and budget-compliant completion. Develop, execute, and track personalized project plans balancing quality, time, and cost. 

• Relationship Management - Build and maintain strong partnerships with key clients and business partners. Collaborate to make informed decisions, negotiate deliverables, and align milestones across programs. 

• Communication - Prepare compelling presentations to report project status and support executive decision-making. Effectively communicate requirements, risks, and solutions to stakeholders, leveraging strong interpersonal and consultation skills. Strategic Development & Execution: -Support the development, testing, and implementation of initiatives impacting CAM projects. Promote best practices in change management and project delivery, and make recommendations throughout the project lifecycle. Testing Coordination, coordinate user acceptance testing, including creation of test cases, test data, and execution. Document and secure stakeholder approval of test results. 

Who you are

• Team-Oriented. You believe in the power of collaboration and understand that success is best achieved together. 

• Empathetic and Open-Minded. You value diverse perspectives and actively listen and learn from others. 

• Influential and Authentic. You build relationships founded on respect and authenticity, inspiring positive outcomes through your expertise. 

• Detail-Oriented and Analytical. You have a keen eye for detail and leverage critical thinking to inform your decisions. 

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Communication, Data Mining, Data Reporting, Decision Making, Machine Learning, Metrics Analysis, Process Improvements, Reporting and Analysis, Statistical Analysis

---