Director Business Development and Client Management

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

Primary Duties and Responsibilities:

New Business

• Utilizes pharma and Business Development relationships to prospect and source new contacts, and to pitch existing CSL/Innomar pharma clients

• Initiates and meets with decisions makers in the pharmaceutical / healthcare industry to build trust and strategically position CSL and Innomar

• Identify, develop and nurture relationships with companies, enhancing our company profile.

• Prepare and present capabilities presentations to potential clients at senior levels within their organizations

• Prepare response submissions to RFPs by developing strategic plan, proposing tactics and preparing pricing quotes

• Lead and participate both as CSL client lead and a team member on key pitches for business from new and existing clients

• Develop expected launch and LOE brand target lists based on market insights and available data.  Track all targets, and cross-collaborate with the broader business development team in the organization for outreach efforts.  This will include financial models for use in acquiring new business for all client leads in department

Client Relations

• Once acquired, act as client lead for pharma client responsibilities – maintain and manage relationships to leverage products and ensure all program deliverables meet or exceed client expectations.  This includes acting as SME for cross functional teams across the manufacturer, inputting into strategic plans, and driving the execution of tactical plans

• Act as client team member, for larger accounts across Innomar, for various card programs, consulting, commercial opportunity assessment, pricing and brand management projects

• Work with claims adjudication partner on developing and designing card programs, pricing and business intelligence for the client.

• Based on market insights, drives optimization of process and recommends regional product positioning, card design, and card payment strategies to produce the highest possible card uptake and use

• Provide strategic presentations and reports on card program implementation and ongoing metrics. Responsible for all data initiatives for existing clients, including reporting presentations, reports, and reporting portal enhancements, ongoing metrics, MD level data, adherence tracking, and reporting integration with PSP

• Develop and provide reports on transaction growth and success against targets or KPIs both for the client and for internal tracking and monitoring.

• Ensures effective control of program results and takes corrective action to guarantee that achievement of program objectives falls within approved budgets.  Creates budgets and manages resources, projects and financial requirements for their various card programs

• Constantly looking for new or expanded business opportunities for CSL across existing client portfolios and connecting team members for cross selling opportunities across our Canadian business streams

• Lead regular touch points with clients depending on program and client needs – for example weekly or monthly calls, regular QBRs, etc.

• Manage SOWs and MSAs approval process with legal and pharma clients,

Corporate Development

• Researches, analyzes, and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity

• Based on the above, develops a detailed action plan to build a solution to address competitive entry, with oversight on the development of solutions, to launch the solution to the market.

• Partner with Marketing and the Commercial Strategy team to develop and review promotional activities related to card programs for LOE, Bridge to Reimbursement and Co-pay assistance programs.  This will include gathering market surveillance, any research, and consultation with stakeholders to provide feedback on future product development in market

• Analyzes and controls expenditures to conform to any project budgetary requirements

• Works internally on senior level projects to enhance patient data tracking solutions across all levels of Innomar that work with CSL (existing clients)

• Interface with third party vendors or agencies, if applicable, working with client to determine project requirements and advise on card program-based specifics

Experience and Educational Requirements:

• MBA and/or Business Degree in preferably Commerce/Marketing, Science or Pharmacy

• 10-15 years total combined experience in progressive sales, marketing, market research, market access, sales operations and business development roles

• Pharmaceutical company experience a requirement

• Vendor experience would also be helpful but not essential

• Knowledge of card programs or claim adjudication would be an asset

Minimum Skills, Knowledge and Ability Requirements:

• Extensive knowledge of the pharmaceutical and biotechnology industries – various therapeutic areas and levels within pharma companies

• Knowledge of the Health Care Sector and Market Access/Reimbursement

• Knowledge of Medical and Scientific terminology

• Extensive knowledge of card adjudication and payment solutions using various formats

• Ability to analyze, interpret and process data to achieve effective outcomes

• Extensive knowledge of individuals of all levels across the pharma industry

• Knowledge of digital platform development,

• Lead and manage cross functional teams

• Strong financial modelling skills

• Ability to multi-task client demands and projects at once

• Travel less than 20% of the time

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The noise level in the work environment is generally quiet.

Physical and Mental Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. 75% or more time is spent looking directly at a computer. Associate is frequently required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.