Assistant Store Manager

Tillicum Centre is

a regional shopping centre located in Victoria, BC, featuring major tenants like Save-On-Foods, London Drugs, Winners, and Cineplex

. It is a 476,000-square-foot enclosed mall situated at the intersection of Burnside and Tillicum Roads, and it offers a variety of retail stores, restaurants, and services. The centre is also conveniently located near downtown Victoria, the University of Victoria, and Camosun College, with easy access to Highway 1 and public transit.

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• Location and accessibility
• Address: 3170 Tillicum Rd, Victoria, BC
• Major intersection: Burnside and Tillicum Roads
• Proximity: Less than 10 minutes from downtown Victoria and near several educational institutions and communities

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Job Overview

We are seeking a dynamic and experienced Assistant Store Manager to join our retail team. The ideal candidate will play a key role in supporting store operations, driving sales, and leading a team to deliver exceptional customer service. This position offers an excellent opportunity for career growth within a fast-paced retail environment, requiring strong leadership, organizational skills, and a customer-focused mindset. The Assistant Store Manager will assist in managing daily store activities, ensuring operational efficiency, and maintaining a welcoming shopping experience for all customers.

Responsibilities

• Assist the Store Manager in overseeing daily store operations, including opening and closing procedures.
• Lead and supervise store staff, providing training and development to enhance team performance.
• Manage merchandising efforts to ensure attractive product displays and proper inventory levels.
• Handle customer inquiries and resolve issues promptly to maintain high customer satisfaction.
• Support sales initiatives through effective marketing strategies and promotional activities.
• Oversee POS transactions, cash handling, and bookkeeping to ensure accuracy and compliance.
• Assist with recruiting, interviewing, and onboarding new team members.
• Monitor pricing strategies and adjust as needed to meet sales targets.
• Manage payroll processing and administrative tasks related to store management.
• Collaborate with the team on budgeting, purchasing, and inventory control to optimize profitability.
• Ensure compliance with company policies, safety standards, and health regulations.

Skills

• Strong leadership abilities with proven supervising experience in retail management.
• Excellent communication skills, including phone etiquette and interpersonal skills.
• Proficiency in POS systems, cash handling, bookkeeping, and basic math skills.
• Effective negotiation skills with vendors and suppliers; experience in purchasing is a plus.
• Bilingual or multilingual capabilities are preferred to serve diverse customer bases.
• Exceptional organizational skills with the ability to manage time efficiently under pressure.
• Customer service-oriented mindset with experience in retail sales and marketing strategies.
• Ability to train & develop staff while fostering a positive team environment.
• Knowledge of merchandising, pricing strategies, sales management, and store management principles.
• Administrative experience including budgeting, payroll processing, and recordkeeping is advantageous. This role is ideal for motivated individuals seeking a leadership position within the retail sector who are committed to delivering excellent service while managing store operations effectively.

Job Types: Full-time, Part-time, Permanent

Pay: $137,283.50-$164,460.52 per year

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Employee stock purchase plan
• Housing allowance
• Paid time off

Work Location: Hybrid remote in Victoria, BC V9A 7C5