Human Resources Officer, Employee Services

COMMUNITY LIVING OSHAWA/CLARINGTON

NON-BARGAINING UNIT POSITION AVAILABLE

Mission: To live in a community where everyone belongs, is valued and has the opportunity to succeed and flourish.

Human Resources Officer, Employee Services

Location of Initial Assignment
: 39 Wellington Ave. East, Oshawa, ON

Hours of Work
: 80 hours in a two week period (flex)

Rate of Pay
: $32.00/probation, $32.32 job rate

Date Posted
: October 17, 2025

Closing Date
: October 31, 2025

Posting Number
: 25-NU-226

Our Vision is for people with developmental disabilities to be included in a community where everyone lives, works, participates, succeeds and flourishes.

Community Living Oshawa/Clarington (CLOC) is a non-profit organization dedicated to providing a full range of supports to adults and children with a developmental disability. We are now accepting applications for the following position:
Human Resources Officer, Employee Services
.

The primary responsibility of all CLOC employees is to ensure personal and organizational outcomes are achieved. Reporting to the Manager, Human Resources, the Human Resources Officer, Employee Services, provides leadership to the agency's investigative and complaints resolution process, supports the grievance process and, in collaboration with the Director, Engagement, provides support to achieving EDI change initiatives across CLOC.

Reflective of the Developmental Services sector's core competencies, this position respects, implements, integrates, and upholds the principles of Equity, Diversity, and Inclusion (EDI) in all practices and procedures in alignment with CLOC's mission, vision and values.

RESPONSIBILITIES
:

1.
Investigation of Internal Complaints

• Leads and/or conducts internal investigations in collaboration with team members.

• Develops investigative plans, areas of questioning, inquiry strategies and approach in discussion, in consultation with the Manager.

• Assesses the investigation scope, determines required evidence/information, and identifies best investigation methodology and specific interview techniques to maximize the collection of evidence.

• Determines the requirement for the investigative team and selects/schedules parties to be interviewed. Identifies potential investigative barriers and recommends solutions.

• Gathers, organizes, analyzes and assesses evidence using investigative techniques and technology. Ensures procedural compliance related to CLOC policies and standards and all relevant legislation.

• Interviews/contacts all parties (e.g., complainants, respondents, witnesses); and obtains, analyzes and summarizes evidence.

• Collaborates with members of the investigative team in examining and analyzing evidence, in conducting investigation interviews/contacting parties and determining findings.

• Prepares written summaries and reports of the investigation and investigative findings.

• Provides expertise and advice on improvements to CLOC's complaints resolution process.

• Utilizes a trauma informed approach to investigations.

• Coordinates with third parties as required.

2.
Grievance Process Support

• Provides administrative support to the Manager, Human Resources in responding to grievances.

• Oversight of CLOC's grievance reporting technology ensuring response timelines are met at every step of the grievance process.

• Ensures accurate documentation and record keeping of all grievances.

• Responsible for providing regular reporting to Director, Engagement on key metrics.

• Administrative support and participation in weekly grievance meetings.

• Participate in step 2 and step 3 meetings as required.

• Participate in mediation as required.

3.
Equity, Diversity and Inclusion (EDI) Support

• Work collaboratively at all levels of the agency to support EDI change initiatives in alignment with CLOC's strategic plan.

• Utilize knowledge of best practices, contribute to the development of an EDI strategy and implementation of EDI initiatives and trainings across CLOC.

• Support CLOC's membership at the DS Sector's EDI Community of Practice Table.

• Support CLOC's efforts of building and sustaining an equity focused, healthy workplace culture that is fair, consistent, and respectful.

• Demonstrate an understanding of how anti-oppressive frameworks intersect with investigation/complaint resolution

• Other

Provide services in a way that respects the dignity and independence of all persons with a commitment to ensuring that customers with disabilities receive accessible goods and services with the same quality and timeliness as others do.

Education
:

Post-secondary/graduate designation in Human Resources or equivalent acquired through an academic institution that is registered and regulated by the Ministry of Education.

Experience
:

Minimum of five years of recent and relevant experience in Human Resources with a minimum of five years within a unionized, non-profit organization

Knowledge
:

• Incumbent must have relevant computer skills

• Incumbent must have a knowledge of human resource practices, applicable legislation, and best practices.

Skills/Qualifications
:

• Ability to take action to solve problems and exhibit good judgement and a realistic understanding of the issues.

• Ability to effectively work in a variety of situations; individually or as part of a team.

• Knowledge of anti-oppressive frameworks and application of these frameworks to day-to-day responsibilities.

• Ability to clearly present information through the spoken word; influence or persuade others through oral presentation in positive or negative circumstances; listen well.

• Ability to keep one's emotions under control and restraining negative responses when provoked or when faced with opposition from others, or when working under conditions of stress.

• Ability to understand the underlying needs of others and to use this information to benefit those they serve/support.

• Ability to demonstrate high levels of integrity and align one's behaviour to support the agency's and sector's value and ethics.

• Ability to write clearly and effectively, present ideas and document activities; to read and interpret written information.

• Ability to interpret verbal and non-verbal behaviour, to develop accurate perception and understanding of others feelings, needs, values and opinions; to be sensitive to and aware of personality differences and conflicts.

Credentials
:

A valid Ontario's Driver's license (minimum G-class), Valid First Aid/CPR

When applying for this position, please quote posting number. Please respond by October 31, 2025 and attach an updated resume.

Send to
: Human Resources C.L.O.C. 39 Wellington Ave. East Oshawa, ON L1H 3Y1

Email:

Only selected candidates will be contacted

CLOC is an Equal Opportunity Employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please let us know of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be kept confidential.