Manager, Clinic Services

Manager, Clinic Services – Lethbridge, AB
Are you an individual who leads by example in upholding best practices in care delivery? Do you have what it takes to build and inspire a team aligned with the corporate values and vision as well as clinical goals and service standards? If so, CBI Health has an excellent growth opportunity for you.

About This Opportunity
CBI Health is seeking a professional with strong leadership skills to fill the role of Manager, Clinic Services. A unique role to our interdisciplinary settings, the Manager, Clinic Services leads a team of Physiotherapists, Occupational Therapists, Kinesiologists, Massage Therapists, and Mental Health Professionals in their clinical practice and skills development. This position is accountable for creating an environment that exemplifies CBI Health values, effectively coaching, mentoring and engaging clinical staff while fostering relationships in the community that result in Talent Retention, Clinical Excellence, Stakeholder Engagement and associated business outcomes.

As Manager, Clinic Services, you will call upon your leadership and problem-solving skills to provide overall clinic and leadership expertise. With direct responsibility for supervising, guiding/coaching and organizing care for clients, your focus will be on achieving the best possible outcomes. As a practicing clinician, in addition to your leadership responsibilities, you will provide access to care through your own service provision. You'll have all the tools and resources you need to grow and develop your skills. Working with our talented interdisciplinary team, you will treat clients with acute and complex needs.

Take a look at what you'll do each day:

• Ensure the delivery of clinical practice, business development and leading people
• Promote and facilitate communication to assist in the care and rehabilitation process
• Excite and build upon a vision in leading and developing a clinic team in collaboration with leadership network
• Lead and inspire others, develop and retain talent, mentor and lead by example
• Utilize a strong clinical practice with excellent client outcomes
• Work closely with the leadership and clinical teams to identify opportunities, create and execute action plans. Engage with the community, physicians and funders (WCB, Auto insurance adjusters, and LTD)
• Develop and nurture local relationships with stakeholders and organizations that refer clients to CBI Health
• Anticipate what stakeholders want and manage expectations
• Provide clinic input into business decisions, service delivery model and developmental opportunities
• Ensure that service delivered aligns with key performance indicators (KPIs)
• Ensure staffing requirements meet demand levels
• Align clinic goals and develop action plans that align to CBI Health strategic objectives , identifying business metrics to meet and exceed CBI Health vision and values
• Organize resources to solve problems and make the appropriate decisions as an independent and as a team player
• Ensure best practices are met and adherence to guidelines and contractual agreements is established with clinical team members

Here's What You'll Need To Be Successful

• 1 - 2 years' experience in a private and/or rehabilitation services clinic setting strongly preferred
• Knowledge of Alberta WCB
• Be results-oriented, adaptable, well organized and able to function independently
• Possess strong people management skills
• Possess sound written and verbal communication and multi-tasking skills
• Be able to provide employee development and coaching
• Be willing to further your skills through additional training

What CBI Health Offers You
We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning – and support and guidance whenever you need it. At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.

Here's a Look At Our Total Rewards

• Highly competitive compensation plan.
• A comprehensive benefits and rewards package, including dental / vision / health care plan, and vacation days, sick days, statutory holidays for qualifying employees.
• Allowances for Paramedical Services as well as an Employee & Family Assistance Program.
• Group RRSP/TFSA savings programs.
• National and local support network, mentoring programs and best in class training and development programs led by industry recognized clinicians.
• Autonomy to explore and reach your career goals.
• Flexible working hours and virtual care options, which allow for work-life balance and a focus on quality of life.
• Excellent administrative support, so you can focus on your patients.

About Us
CBI Health is Canada's leading community healthcare provider
, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the
core values that define us: heart, respect, reliability, teamwork and innovation.
Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins. Learn more at

CBI Health is proud to be recognized by Deloitte as one of Canada's Best Managed Companies
for the 17th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

Our commitment to diversity, equity and inclusion
CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves.
We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
EHAB