Clinical and Quality Lead

Buffalo Grace Manor Clinical and Quality Lead Permanent Full Time 

About the Organization:

Is contributing to a mission driven organization important to you? Do you prefer to be a part of an organization that takes its mission as the basis for all decision making? The mission of Covenant Care and Covenant Living is to "continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person – body, mind and soul."

 In fulfillment of this mission, Covenant Care and Covenant Living actively participate in advancing the Covenant Strategic Plan that aspires to:

• Serve – we will strengthen our mission and live our values to meet the needs of those we serve through excellence in care, an engaged team, and wise use of our resources;
• Transform and Grow– We will transform the health system and grow through integration, innovation, and shared learnings to respond to the strengths and needs of our communities, especially those most vulnerable;
• And Contribute– we will leverage our legacy to maximize the strategic contribution of Catholic health care.

Covenant Care is an organization that takes its mission to the heart of everything it does.

We believe that this is what makes our organization stand out in our approach. Our Employees are the key to how our residents feel about their home… you have the ability to be a part of influencing the lives of all those that reside in our environments and create a caring and compassionate environment.

Position:

Covenant Care welcomes all who share a call to serve those most in need. 

We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person- body, mind and soul. The position of Clinical & Quality Lead will commit to incorporate our mission, vision, and our values, which are Compassion, Collaboration, Respect, Social Justice, Integrity and Stewardship, and uphold our ethical traditions as foundational aspects in all actions and decision-making.

The Clinical & Quality Lead (CQL) is a key leadership role within the community leadership team, reporting to the Resident Care Manager with professional accountability to the Quality, Practice & Education team. The CQL supports excellence in clinical practice through staff education, coaching, and quality improvement leadership. Working closely with the Site Administrator and Resident Care Manager, the CQL partners in building a culture of accountability, continuous learning, and person-centred care.

 The CQL functions as a leader without direct reports, modeling best practices and functions as a trusted clinical leader, coach and mentor for frontline staff. This is a highly visible, hands-on role, with the expectation of regular presence on the floor. The CQL plays a key role in translating policies, standards, and organizational goals into everyday practice and is a champion of continuous learning and clinical excellence.

This position will:

• Model the organizations mission, vision, and values, consistently representing Covenant professionally and positively. 
• Collaborate effectively as a professional team player, supporting the achievement of Covenant's mission, vision, and values. 
• Engage and mobilize teams to fulfill Covenant's mission, vision, values and strategic objectives.

Accountabilities and Responsibilities

Education & Practice Leadership

• Serve as a clinical leader and subject matter expert, modeling best practices and coaching frontline staff in real time.
• Assess staff learning needs and develop, deliver, and evaluate education plans that support safe, high-quality, personcentred care.
• Deliver and track the Covenant Education Calendar for the community, ensuring core annual education and organizational priorities are implemented effectively.
• Build and maintain practical, relevant, and accessible education content (in-person, digital, and hybrid formats).
• Coach and mentor frontline staff on clinical best practices, standards, and policies in real-time, primarily on the floor.
• Deliver education and onboarding to new team members and support ongoing competency development.
• Collaborate with the Quality, Practice and Education team to ensure alignment of content, delivery methods, and evaluation
• Champion use of the Learning Management System (LMS) by supporting staff completion, troubleshooting issues, and ensuring accurate and timely tracking of all mandatory and community-specific education.

Quality Improvement & Practice Support

• Support and lead quality improvement initiatives and audits at the community level, aligned with organizational goals.
• Partner with community leadership in analyzing trends, implementing corrective actions, and driving improvements in resident outcomes.
• Collaborate on risk mitigation strategies, incident reviews, and follow-up education as required. 
• Provide education, coaching, and support to ensure accurate and timely completion of RAI-MDS assessments, and promote best practices in assessment, care planning, and clinical documentation aligned with RAI standards.
• Assist with readiness for accreditation and licensing reviews by ensuring staff compliance with clinical expectations and standards.
• Identify gaps in knowledge or practice and respond with practical, timely coaching and education on the floor.

Leadership & Team Collaboration

• Actively participate in daily huddles, leadership meetings, and cross-functional planning at the community.
• Support a just and learning culture through coaching, reflective practice, and professional development.
• Serve as a liaison between frontline staff and leadership, helping translate practice standards into day-to-day excellence.
• Adapt hours and presence to meet the needs of the community including evenings, nights, weekends, or holidays as necessary.
• Support the Resident Care Manager and assume leadership responsibilities in their absence, including oversight of clinical operations and decision-making.
• Participate in the leadership on-call rotation providing after-hours support and direction for urgent clinical or operational issues.

Scope

Size and Complexity of the Position:

• Responsible for planning, organizing, developing, delivering and evaluating education programs for staff.
• Provides clinical support to Resident Care Manager and other site staff.
• Provides professional leadership to all members of the site Interdisciplinary Team. 

Identifying and Addressing Challenges:

• Ability to deal effectively with emergent and urgent clinical and operational situations.
• Ability to assist in implementing changes to the Care Program employed in and to overall site care and services. 

Creativity Requirements:

• Planning and delivering the annual and mandatory education requires incumbent to be very creative as the same material is refreshed annually.
• Ability to adjust the education to meet staff learning levels, needs and style.
• Ability to mentor and coach staff in a professional manner. 

Level of Independence: 

• Responsible for designing annual, mandatory and responsive education programs.
• Plans modified staff return to work activities in conjunction with the Resident Care Manager or Site Administrator

PLEASE NOTE: 

Covenant Care offers a very competitive compensation and benefits package.

All employees new to Covenant Care must provide a criminal record check not older than 6 months ahead of your commencement date. Criminal Record Check/Vulnerable Person Screening processing is taking much longer than typical (3 to 4 weeks) and that commencing the process in advance is advisable. Not having your CRC will delay your ability to commence employment. Covenant Care is committed to an inclusive work environment and encourages all qualified individuals to apply. We thank you in advance for applying with Covenant Care. 
 

Only those candidates selected for an interview will be contacted.