Veterinary Call Center Agent

2 weeks ago

Calgary, Alberta, Canada VCA Animal Hospitals Full time

Location: Canada In-Hospital

Employment Type: Full Time

Business Unit:  General Practice & Specialty Services

Reports to:  VCA US Client Experience Department

VCA Canada is currently welcoming a Call Centre Agent to join our team. VCA Canada Animal Hospitals is a family of over 150 small animal veterinary practices located across 6 Canadian provinces. Our team of over 4,000 Associates provides our communities with general, emergency, and specialty services in our practices, offering compassionate care for pets and their families. Our purpose of caring for life's greatest companions is felt in every part of the VCA Canada experience, whether it is our patients, our clients, our team members, or our communities.

Opportunity

The ideal candidate will be responsible for answering calls from prospective and current VCA Canada clients (pet owners), who are seeking to schedule or change appointments, check in for their existing appointments or get answers to their general questions. Agents will work in-hospital.

The primary responsibility of the Agent is to provide a high-quality experience to callers as they answer their questions and book appointments at their chosen hospital. Solid communication skills are required.

Key Responsibilities:

  • Field calls from prospective clients in a timely and friendly manner
  • Encourage appointment scheduling and ensure client satisfaction utilizing established call scripts
  • Schedule client appointments efficiently while providing a high-quality experience
  • Transfer calls and send messages to hospitals, as needed to ensure callers' needs are met
  • Provide feedback to management on call management tool, protocols, script and client reception with an intent to improve operations
  • Manage high volume of inbound and outbound calls and use of SMS/Texts
  • Multi-tasking with use of different programs and navigating across a range of tech platforms

Qualifications:

  • Minimum 1 year experience in Veterinary Industry preferred
  • Minimum 1 year of Call Centre experience preferred
  • Passion for pets and pet care
  • Passion for client experience, and for making every client feel important and valued
  • Ability to deal with client questions with patience and understanding
  • Excellent problem-solving skills are essential
  • Strong communication skills, especially phone communication skills
  • Excellent interpersonal skills
  • Comfort working with a laptop and basic typing skills
  • Ability to learn quickly
  • Availability to work full-time hours in a in-hospital arrangement, including weekend and evening shifts
  • Effective working with deadlines and multiple priorities
  • Strong organizational skills

What we can offer you

  • A caring culture of Wellness and Appreciation
  • Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada
  • Access to amazing mini courses 
  • Membership and dues
  • Wellness days, sick days, and vacation time
  • Employee assistance program
  • Generous Continuing Education benefits; paid to learn
  • Referral Bonus Rewards
  • E-tools to assist with meditation, better sleep, exercise, and focus
  • Virtual health care (telemedicine) offering quick access to quality care
  • Annual uniform allowance
  • Generous personal pet care discounts
  • And extra rewards like shopping discounts and cool wellness apps

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

  • Veterinary Assistant/Receptionist

    4 days ago

    Calgary, Alberta, Canada Auburn Bay Veterinary Clinic Full time

    A well-established small animal practice in Auburn Bay, Southeast Calgary, is seeking a dedicated and compassionate Veterinary Assistant/Receptionist to join our dynamic team. This position is perfect for individuals with some experience in the veterinary field who are eager to expand their knowledge and contribute to a progressive practice.Desired...

  • Guest Contact Center Agent

    1 week ago

    Calgary, Alberta, Canada Pomeroy Lodging Full time

    We are looking for Guest Contact Center Agent to join our team Achieving ExcellenceAre you passionate about creating exceptional guest experiences? As a Guest Contact Center Agent, you will play a vital role in delivering outstanding service by handling reservations, responding to inquiries, and sharing your knowledge about our resorts, hotels, and spa...

  • Veterinary Receptionist

    4 days ago

    Calgary, Alberta, Canada Aspen Animal Hospital Full time

    Veterinary ReceptionistAspen Animal HospitalCalgary, AlbertaAspen Animal Hospital has been part of the Aspen community since 2010. We are a full service veterinary clinic offering a wide range of services including wellness checks, vaccinations, surgery and emergency care. Our dedicated and experienced team is committed to high quality patient care at every...

  • Call Center Representative

    1 day ago

    Calgary, Alberta, Canada Trail Appliances Ltd. Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Call Center Representative

    23 hours ago

    Calgary, Alberta, Canada Trail Appliances Ltd. Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Call Center Representative

    24 hours ago

    Calgary, Alberta, Canada Trail Appliances ABSK Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • business development call center representative

    1 week ago

    Calgary, Alberta, Canada Carter Cadillac Full time

    Job DescriptionBusiness Development Center RepresentativeJob SummaryAn experienced Business Development Center Representative has worked in a call center and is able to execute a plan collecting and updating customer data, generating opportunity leads, and be a positive point of contact to dealership customers. Professionalism, empathy and communication is...

  • Medical Director Veterinarian

    2 weeks ago

    Calgary, Alberta, Canada Taylor Veterinary Emergency Full time

    At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.Because life is better with pets.We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team...

  • Veterinary Reception, Horizon Group

    2 weeks ago

    Calgary, Alberta, Canada VCA Animal Hospitals Full time

    Horizon Group is currently welcoming CASUAL  customer service-focused Veterinary Receptionist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and...

  • Part Time Veterinarian

    2 weeks ago

    Calgary, Alberta, Canada River Oak Veterinary Hospital Full time

    At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.Because life is better with pets.We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team...