Payments Operations Analyst

2 weeks ago

Toronto, Ontario, Canada Collabera Full time

Job Description

What is the opportunity?

In this role, you will provide support to the Business Unit and Cash & Payments Management team by controlling, trending, analyzing, and resolving escalated client and service partner inquiries. You will help ensure optimal efficiency and effectiveness of business operations by mitigating risk, supporting new initiatives, closing training or processing gaps, and enhancing the overall client experience.

You will also work closely with key business partners and internal teams to provide ongoing functional expertise, recommend process improvements, and support testing or piloting of changes prior to implementation. All responsibilities are carried out in accordance with organizational Code of Conduct, Values, Guiding Principles, and Privacy standards.

What will you do?

  • Handle and resolve client escalations related to payment processing transactions through multiple channels, using enterprise tools and best practices.
  • Review escalations to identify trends, gaps, and efficiencies, providing timely and accurate feedback, process improvement recommendations, and coaching opportunities.
  • Ensure all cases and issues are logged in the case management system to support management reporting and initiatives.
  • Monitor and analyze daily and weekly reports to ensure accuracy, timeliness, and consistency in processing.
  • Track and validate Key Performance Indicators prior to month-end reporting.
  • Act as a Subject Matter Expert for wire payment investigations and other electronic and manual payment processes.
  • Build and maintain strong working relationships with service partners, providing guidance and support as needed.
  • Adapt to a fast-paced and changing business environment, delivering quality service within established timelines.
  • Drive continuous improvement by identifying operational gaps and efficiencies.
  • Perform daily cash and payments reconciliation (including Nostro/Vostro, SWIFT wire transfers, and ACH payments).
  • Investigate and resolve reconciliation breaks or discrepancies within defined timelines.
  • Escalate aged or high-value exceptions and coordinate with internal and external stakeholders for resolution.
  • Prepare reconciliation reports and ensure compliance with internal controls and regulatory requirements.

What do you need to succeed?

Must-have:

  • Strong knowledge of payment processing and investigation procedures.
  • Good understanding of clearing rules and SWIFT standards.
  • Working knowledge of payment and reconciliation systems and case management tools.
  • Excellent customer service skills.
  • Ability to strictly follow escalation protocols.
  • Strong organizational, interpersonal, and communication skills.
  • Intermediate proficiency in MS Office applications.
  • Ability to adapt to organizational change at both individual and team levels.
  • Demonstrated motivation, accountability, and teamwork.

Nice-to-have:

  • Degree or equivalent qualification.
  • Knowledge of global payments practices.
  • Understanding of different investment instrument types.
  • Familiarity with SWIFT message types (MT/MX) and ISO 20022 standards.

Payrate - $25/Hr

  • Team Lead, Payment Operations Centre

    1 week ago

    Toronto, Ontario, Canada Payments Canada Full time

    |What we are looking forReporting to the Manager, RTR Payment Operations Centre, the Team Lead, RTR Payment Operations Centre is responsible for overseeing and providing sound advice and solutions for all RTR Payment Operations Centre services.Job Grade: F|A day in the lifeResponsibilities of the Team Lead, Payment Operations Centre includes but are not...

  • Senior Product Analyst, Emerging Payment Products

    2 weeks ago

    Toronto, Ontario, Canada Payments Canada Full time

    Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensureyourpayments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day If you are passionate about...

  • Payment Analyst

    4 days ago

    Toronto, Ontario, Canada Swoon Full time

    Payment Analyst – Accounts Payable (Contract)Toronto | Hybrid (2–3 Days Onsite)6-Month Contract | Extension & Conversion PossibleIndustry:Asset Management / Financial ServicesPay Rate:• $23.45/hour (T4)• $26.85/hour (Incorporated)About the RoleWe're hiring aPayment Analyst (Accounts Payable)to support day-to-day AP operations within a Global Asset...

  • Senior Policy Analyst

    2 weeks ago

    Toronto, Ontario, Canada Payments Canada Full time

    Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensureyourpayments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day If you are passionate about...

  • Payments Business Analyst

    7 days ago

    Toronto, Ontario, Canada Insight Global Full time

    Required Skills & ExperienceQualifications Bachelor's degree in Business, Economics, Information Systems, or a related field.3+ years of experience in banking, cash management, payments, business analysis or a related role.Strong analytical, reporting and problem-solving skills.Familiarity with ISO 20022 and file formats.Proficiency in Excel and other data...

  • Business Systems Analyst, Payments

    7 days ago

    Toronto, Ontario, Canada Apex Systems Full time

    Business Systems Analyst, PaymentsOur client, a Big Five Bank is seeking an experienced BSA with strong payments and QA experience to join on a 12-month contract. This role will support upcoming payment-related initiatives.Location: Hybrid (2 days/week onsite)Contract Length: 12 months (potential for conversion)Start Date: ASAPKey Responsibilities:Act as a...

  • Junior Payment Analyst

    5 days ago

    Toronto, Ontario, Canada Soho Square Solutions Full time

    Job Title:Payment AnalystLocation:Toronto, OntarioDuration:6 Months (with possibility of extension and potential conversion to full-time)Work Arrangement:Hybrid (2–3 days onsite)Role OverviewThe Payment Analyst will be part of the Global Asset Management team, supporting operational excellence and ensuring accurate financial processes. This role focuses on...

  • Payment Analyst

    5 days ago

    Toronto, Ontario, Canada SPECTRAFORCE Full time

    Title: Payment AnalystDuration: 6 MonthsWorking hours: Standard 8:30 AM – 5 PMWork location: Toronto, ON (2 to 3 days on site)Pay Rate: $27.04/hrTeam's summary within the Bank:This team plays a critical role in supporting operational excellence and driving key projects and programs across Bank's Global Asset Management.Within this group, the Accounts...

  • Payment Analyst

    3 days ago

    Toronto, Ontario, Canada Releady Full time

    OVERVIEWWe are seeking a detail-oriented Payment Analyst to support day-to-day Accounts Payable (AP) operations within the client's Global Asset Management line of business. This role plays a key part in maintaining operational excellence by ensuring accurate invoice processing, expense management, and adherence to financial controls and policies.The...

  • Payment Operations

    15 hours ago

    Toronto, Ontario, Canada Chexy Full time

    At Chexy, we're reshaping the way money moves - making payments smarter, faster, and more rewarding.We started by being the first in Canada to let people pay their biggest and most painful bills with credit cards and earn rewards on money they had to spend anyway. Now, we're on a much bigger mission: to build a super app that acts as your co-pilot for all...