Strategic Services Account Lead

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Strategic Services Account Lead to act as a customer-facing expert across Meta Ads, SOCi's Paid Social platform, and our innovative AI-driven Genius solutions. This role will provide hands-on strategic guidance to clients as they scale high-impact campaigns through Meta Ads Manager and adopt AI-enhanced marketing tools for the first time.

Serving as an expert in Meta advertising tools, this role supports the Professional Services team by providing deep strategic insights, innovative solutions, and technical guidance for paid social media campaigns, and the growth of SOCi's premium services.

This role is responsible for end-to-end project management of large-scale Assist initiatives, ensuring that all deliverables are completed on time, within scope, and aligned with the customer's strategic objectives. Responsibilities include resource coordination, timeline management, risk identification, and proactive issue resolution to drive successful outcomes.

Collaborating closely with Professional Services leadership and CSMs, this role plays a critical role in translating strategic plans into actionable deliverables. This position actively participates in cadence calls, provides expert consultation, proactively identifies growth opportunities, and introduces innovative solutions that drive business results. Additionally, this individual guides a team that is responsible for delivering customized, localized content to hundreds of locations, ensuring the achievement of key performance indicators (KPIs) and overall customer success and satisfaction.

SOCi expects to pay a base salary in the range of $70,000 - $90,000 CAD base. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

Who We Are

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI and suite of Genius Agents, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here

How You'll Make an Impact

• Act as a subject matter expert (SME) on Meta Ads Manager, Meta Business Suite, and SOCi's Paid Social capabilities and provide actionable recommendations via detailed reports and customer presentations.
• Lead strategy calls and provide consultative insights that align with each customer's unique goals, campaign budgets, and evolving maturity with AI-driven marketing.
• Guide new and existing clients through the adoption of SOCi's AI and Agentic Marketing features, offering clear use cases and tactical execution plans.
• Collaborate with internal Paid Media teams, Customer Success Managers, and Product teams to ensure seamless execution of strategic initiatives.
• Drive platform adoption and customer success by addressing Meta-related support issues and offering long-term strategic solutions.
• Serve as the primary lead for key Assist accounts, partnering with the Customer Success Manager to provide thoughtful guidance and support to both customers and internal stakeholders; ensuring ongoing success and growth across the assigned book of business through strong collaboration and effective alignment.
• Lead program and project management for Assist initiatives across key customer accounts, overseeing the planning, scheduling, and execution of projects.
• Manage cross-functional project teams to ensure timely delivery of high-quality work.
• Create and maintain project timelines, ensuring all milestones are achieved on schedule.
• Proactively manage risks by identifying potential issues, offering solutions, and maintaining project continuity.
• Regularly present insights and optimizations to national brand stakeholders, providing insights that can be utilized from top-performing markets.
• Act as a thought leader for assigned accounts, staying abreast of industry trends, emerging technologies, and best practices in social media marketing, and sharing insights both internally and with customers.
• Possess a deep understanding of the SOCi platform in order to manage all areas of service provided to large multi-location brands.

What You'll Need to be Successful

• Hybrid Opportunity: This role is fully remote until our Vancouver, BC and Toronto, ON offices are established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.
• Must Have:
• • Requires a minimum of 5 years of related experience in a customer-facing role.
• Requires 5+ years of experience in digital marketing, with proven expertise in Meta Ads Manager, Meta Business Suite, and Paid Social strategy.
• Highly organized with strong project management skills and an ability to effectively manage multiple tasks and competing priorities.
• Experience managing project timelines and cross-functional teams to deliver customer success initiatives.
• Proven track record of success with a verifiable history of exceeding customer success goals and maintaining long-term relationships with top tier clients
• Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
• Experience and comfort interacting with and influencing C-level executives
• Strong communication skills – written and verbal – with understanding of situational best practices
• Excellent presentation skills – from small to large audiences
• Ability to lead, manage or influence both internal SOCi resources as well as customer resources to achieve successful outcomes
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• Education: BS or equivalent education and relevant experience

This position will remain open with applications due by Jan 1, 2026. This position is being hired on an urgent basis. The application window may close before Jan 1, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date.

What SOCi Provides to You

• Comprehensive Benefits Package (full-time permanent, non-contract roles only)
• • Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment (full-time, non-contract roles only)
• • Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs
• Empowering Career Growth and Success

What's Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit for more information.

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at SOCi, you will be required to complete an E-Verify check to confirm your eligibility to work in the United States (if applicable).