Field Manager

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be.  With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces.  We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people's careers.
 
Come and join one of North America's largest home and commercial services and energy solutions companies   We offer comprehensive benefits, a DC Pension Plan and savings match plan.  If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Summary:
The Field Manager is responsible for managing a team of field based technicians, installers and sub-contractors delivering high quality maintenance/repair/installs of HVAC appliances including Furnaces, Air Conditioning, Boilers, Water Heaters, Rooftop units, VRF systems and other energy related products.  Within the business, the Field Manager has a specific responsibility for ensuring the delivery of the financial and operational targets allocated to him/her.  The Field Manager may also be required to undertake work for the Area of a project nature. This will focus on issues such as cost control and process development.  This position requires you to work from your own home and travel locally within a specific geographic area on a daily basis to meet with staff.

Accountabilities:

• Manage a team of field based Installers, Technicians, ensuring that the standards/targets set for excellence, customer satisfaction, productivity and cost control of labour, contractors, and other resources used by the team are met. This will require the production of a personal action plans.
• Ensure his/her team generates appropriate levels of sales leads and contract sales to contribute to the growth and profitability of Enercare Commercial Services.
• Forecast and meet manpower requirements in line with the planning process and, with the sales team and Project Manager, to ensure an effective manpower/workload match and that productivity target/quality standards are met.
• Ensure that day to day operational/installation problems which impact on product installation delivery are identified and resolved through working with the Sales Team, Field Support, Project Management, Clerical, Supply Chain, Fleet Services, other specialist support services, contractors and suppliers.
• Ensure that the field staff submits invoices and payments for work performed to maximize cash flow.
• Compile shifts including out of hours working, to ensure that customer and business requirements are met.
• As a member of the Operations team the Field Manager helps to develop the business within the Region and contributes to the profitability of Enercare Commercial Services.
• Undertakes and ensures quality control is carried out so that all work complies with current codes, gas safety regulations and standards.
• Use information gained through day to day supervision and quality control to improve business processes.
• Ensure competency and performance appraisals are undertaken personally, so that training needs are identified and met.
• Develop and maintain excellent customer relations and resolve customer complaints, including negotiation/settlement of compensation and insurance within laid down parameters, so as to improve the image of Enercare Commercial Services. Takes action to identify and address the cause for complaint so that repetition is minimized.
• Identify potential or possible ways in which working practices can be improved and new methods introduced so that Enercare Commercial Services can maximize its profitability.
• Participate in weekly meetings to help solution designs to meet customer requirements.
• Ensure employees have the adequate training and tools to complete complex installation work.
• Support service work where required.
• Foster an install and sales culture
• Foster a safety culture

Qualifications:

• Post-secondary education or equivalent
• Demonstrated commitment to excellent customer service
• Sales leadership
• Excellent knowledge of the company policies and procedures
• Sound base of technical and computer skill knowledge
• Excellent communication skills
• Excellent organizational skills
• Exceptional analytical skills
• Capable of working under pressure. Meeting deadlines, productivity and financial targets
• Ability to motivate and focus staff to meet or exceed district targets
• Excellent knowledge of HVAC industry
• Valid driver's license

Enercare is an equal opportunity employer.  We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations.  All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.