Senior IT Advisor

ᐃᖅᑲᓇᐃᔮᖅᑖᕋᓱᐊᖅᑐ ᐃᓚᒋᔭᐅᖃᑕᐅᓪᓗᑎᒃ ᐃᓄᐃᑦ ᓄᓇᖓᓐᓂ ᓄᓇᓕᕆᓂᕐᒧᑦ ᐊᖏᕈᑎᐅᓯᒪᔪᓄᑦ ᓯᕗᓪᓕᖅᐸᐅᑎᑕᐅᓂᐊᖅᑐᑦ ᐃᖅᑲᓇᐃᔮᖅᑖᕐᑎᑕᐅᔪᓐᓇᖅᑐᓄᑦ. 

ᐃᑲᔪᖅᑐᕐᐸᑦᓯ ᐃᖅᑲᓇᐃᔮᖅᑖᕋᓱᐊᖃᑕᐅᔪᓯ ᓇᓗᓇᐃᖅᓯᖁᓪᓗᓯ ᐃᓚᒋᔭᐅᖃᑕᐅᓂᑦᓯᓐᓂᒃ.

Iqqanaijaaqtaarasuaqtut ilagijauqataullutik Inuit Nunanganni Nunalirinirnmut Angirutiusimajunut sivulliqpautauniaqtut iqqanaijaaqtaartitaujunnaqtunut. Ikajuqturpatsi iqqanaijaaqtaarasuaqataujusi nalunaiqsiqullusi ilagijauqataunitsinnik.

APPLICANTS WHO ARE ENROLLED UNDER AN INUIT NUNANGAT LAND CLAIMS AGREEMENT WILL BE GIVEN PRIORITY HIRING. WE ENCOURAGE APPLICANTS TO SELF-IDENTIFY.

JOB SUMMARY

Reporting to the Director of Communications, the Senior IT Advisor is responsible for developing, updating and implementing plans for new and existing technologies, systems and applications. The Advisor is an integral part of the ITK team, able to translate corporate needs into actionable plans for maintenance and growth, implement corporate IT policies, oversee annual and project budgets and make recommendations to advance ITK goals.

KEY ACCOUNTABILITIES

• Under the supervision of the Director, manage vendor relationships, negotiations on scope, effort, sizing and cost of new and continuing initiatives, as well as implementation and support.
• Support the operations, management, administration, security maintenance and corporate user experience of collaboration tools.
• Support the planning, design, installation, maintenance and evaluation of systems, network and data communications systems and software
• Provide technical advice, training and guidance to ITK employees
• Develop a positive user experience and work with Director to determine and deliver on service objectives.
• Contribute to and review solution design to ensure innovation, that organizational requirements are met, and that proposed solutions match ITK's goals
• Research emerging technologies, services, protocols, and standards to support procurement and development based on best practices and within budget.
• Contribute to ensuring the integrity and security of enterprise data on host computers, databases, and during data transfer, perform network and security audits.
• Contribute to and support troubleshooting and coordinate appropriate action
• Anticipate, mitigate, identify, and resolve performance and availability issues as they arise. Escalate incidents with vendors and suppliers as necessary.
• Liaise with vendors to resolve system failures
• Collaborate to ensure successful cross-functionally of systems with partners in Inuit regions.

QUALIFICATIONS

KNOWLEDGE AND SKILLS

• Knowledge of network, PC, and platform operating systems, including Microsoft Windows, Server and cloud systems usually obtained through completion of a diploma/degree in computer science or information technology or equivalent combination of education and experience
• Application support experience with Microsoft Exchange, SQL Server, Domain Controllers, Office 365, and collaboration tools such as SharePoint, OneDrive and Teams
• Knowledge of LAN/WAN/VPN administration and associated security measures
• Demonstrated planning, organizational and project management skills
• Ability to exercise initiative and independent judgement
• Highly developed verbal and written skills to effectively communicate with technical and non-technical staff
• Tact, diplomacy and client service orientation
• Hands-on software and hardware troubleshooting experience, as well as disaster recovery/business continuity experience
• Good understanding of ITK's goals and objectives, internet infrastructure in Inuit Nunangat and data privacy practices and laws

EXPERIENCE

• 3-5 years working in IT in a team environment or related experience
• 2 years managing vendors

EDUCATION

Degree in computer science, information technology, computer engineering or a related discipline or any combination of education and expertise providing the required skill and knowledge for successful performance in this role.

*Applicants who are a Beneficiary under a Land Claims Agreement will be given priority hiring. We encourage applicants to self-identify.

This role, as with all positions at ITK, requires being in the office full-time at 75 Albert Street.

We would like to thank all applicants in advance for their interest in ITK however, only those selected for an interview will be contacted.