Director-Digital Product Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The New Product Development Team is a critical team within the International Card Services Centre of Excellence (COE), responsible for the development and delivery of a suite of solutions for all segments across the globe from Consumers and Small Business to Large Corporations.

We are looking for a dynamic leader who can work with a wide spectrum of internal and external partners and lead a team of managers for International countries, driving innovation and delivery across multiple teams, to bring these products to market.

The role is critical in sustaining and accelerating the growth of our International Card Business. The successful candidate must possess a strong understanding of how business processes and technologies impact Consumer and Commercial payments and be able to leverage this knowledge to create valuable solutions for our partners and customers.

This position requires a blend of business and technical acumen, strategic thinking and a good understanding of the payments and financing industry.

How will you make an impact in this role?

• Lead, coach and develop a team of 2-3 high-performing product development managers.  

• Harbour a high commitment and inclusive work environment where colleagues are motivated and encouraged to achieve their best through empowerment and development

• Own, drive and execute elements of the International Product portfolio delivery roadmap meeting strategic objectives ensuring transparency of initiative status and robust governance

• Partner with the broader COE organisation and country by country stakeholders to define best in class customer experiences for our products and translation of these into clear requirements for delivery

• Collaborate with Technologies and Platform Centres of Excellence to define solutions that execute against strategic investment priorities driving alignment and trade-off decisions as necessary

• Drive flawless execution and implementation of the new capabilities ensuring they meet market needs, desired customer experience and adhere to local regulatory, compliance and risk requirements.

• Effectively engage and manage multiple stakeholders and key business partners to ensure coordinated and superior delivery of our plans

• Drive continuous process improvement and best practice sharing across the Global New Product Development community to deliver synergies, innovation and reduced operational risk

Qualifications

• ·       Leadership – Able to define what winning looks like, put enterprise thinking first and lead with an external perspective.

• Build a diverse and inclusive team, seek and provide coaching and feedback and make collaboration essential. Demonstrated track record of inclusive people leadership.

• Collaboration - Superior relationship skills: ability to build and leverage relationships internally, and mature understanding on strategically managing external partnerships to drive win-win outcomes. 

• Proven track record of positively collaborating with and influencing partners in a matrix environment to achieve outcomes without direct responsibility.

• Knowledge of American Express products and business processes, solid knowledge of platforms and proven ability to define a set of user stories and use cases that pinpoint customer needs for solutioning and deliver the required value proposition.

• Ability to mobilise virtual teams, establish governance frameworks and drive robust delivery execution ensuring management of scope, issues, risks and timely decision-making.

• Personal Excellence – Integrity, communicate candidly and clearly, make decisions quickly and effectively, and demonstrate the courage great leadership demands by speaking up for what is right as well as reporting/escalating risks and concerns.

• Communications Skills – Ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds including translating complex technical scenarios and their implications for business stakeholders.

• High Energy/Flexibility – Must be a highly motivated self-starter with a sense of urgency, positive attitude, curiosity and the ability to excel in a fast-paced, high-pressure, dynamic environment.

• MS Office Skills – Proficiency in Excel, Visio and PowerPoint. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds").   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.