Product Coordinator

Key Performance Indicators

• Coordinate the rapid development of products.
• Define and update the product roadmap.
• Ensure on-time delivery of products.
• Meet or exceed profitability and customer satisfaction targets.
• Stay within budget.

Responsibilities

Product Development

• Define and articulate the product vision and long-term strategy to align cross-functional teams around shared objectives.
• Develop supporting documentation such as PRFAQs and strategic briefs to communicate the product vision, anticipated customer benefits, and market positioning across the organization.
• Gain an intimate understanding of Santevia's product development process.
• Keep product development on time and within budget.
• Prepare business reports and presentations summarizing market data, customer needs, and trends.
• Manage the company product roadmap.
• Organize cross-functional teams to ensure efficient product development.
• Establish and maintain relationships with suppliers, vendors, and other partners.
• Collaborate with Finance and Product teams to develop new product pricing.
• Perform iterative design and rapid prototyping.
• Facilitate the design for manufacturing (DFM) process.
• Lead communications with domestic and international suppliers and partners, particularly in Asia (e.g., Malaysia, Japan, China), to facilitate product development and manufacturing.

Product Improvement

• Collaborate with marketing, sales, operations, and engineering teams (internal and external) to improve existing product lines and develop new products.
• Monitor market trends and competitor activity to inform enhancements.
• Develop go-to-market plans and sales strategies.
• Facilitate customer and user testing.
• Identify opportunities for product enhancements based on analysis.
• Analyze product performance metrics and customer feedback.

Product Launch

• Partner with marketing to produce product marketing materials, including brochures and website content.
• Track product performance post-launch, analyze key metrics, and make data-driven recommendations for optimization.
• Develop comprehensive go-to-market strategies, including pricing, positioning, and promotional tactics.
• Work with sales and marketing teams to forecast product launch dates.
• Educate customer service teams on product features for sales support and troubleshooting.
• Create product requirements documents (PRDs) and specifications for customers and suppliers.

Other Duties

• Assist the team with additional work as assigned, demonstrating a can-do attitude.

Required Skills

• Strong communication skills, with the ability to navigate cross-cultural business environments.
• Language proficiency in Japanese, Mandarin, or other Asian languages is considered an asset for effective communication with international suppliers and partners.
• Effectively communicate with all relevant stakeholders, including customers, engineers, designers, sales, and other teams.
• Analyze data and customer feedback to develop strategies and make informed decisions.
• Lead and motivate cross-functional teams to drive product success.
• Identify and solve problems quickly and efficiently.
• Think creatively to develop innovative solutions to complex challenges.
• Maintain strong attention to detail to ensure products meet customer needs.
• Manage multiple tasks and prioritize effectively in a fast-paced environment.
• Build and sustain relationships with suppliers, vendors, and partners.

Attributes

• Persistence
• Confidence
• Creativity
• Team Player
• Honesty
• Accountability
• Discipline

Daily Tasks

• Collaborate with product designers to create and refine product concepts.
• Partner with Marketing to identify key product strengths and weaknesses.
• Conduct rapid prototyping of products.
• Connect with suppliers to build and optimize product supply chains.
• Develop and execute go-to-market plans.

Compensation

• Salary: CAD$65,000
• Annual Cash Performance Bonus up to 10% of annual salary
• Extended Health Benefits
• Paid time off (2-weeks)
• Work from home Thursdays

Job Types: Full-time, Permanent

Pay: $65,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• Work from home

Work Location: In person