Operations Coordinator

Job Title: Operations Coordinator
Job Description

Our client is seeking an Operations Coordinator to join their team. In this role, you will ensure smooth and accurate order processing from start to finish. You will serve as the main contact for clients, resolving issues and collaborating across departments with a focus on logistics and administration.

Responsibilities

• Manage all aspects of customer accounts and the order process, including placement, entry, and follow-up using the in-house system.
• Communicate with customers and sales personnel regarding product availability, delivery dates, cancellations, and order status via phone or email.
• Verify accuracy of order confirmations and billing through thorough review.
• Handle high call volumes, address inquiries, and resolve order issues promptly.
• Conduct regular data audits to maintain system accuracy.
• Oversee project setup, including credit checks, contracts, and preparation of job sites as outlined in the contracts.
• Manage reservations for upcoming projects and ensure demands are sourced.
• Process orders efficiently upon release from engineering.
• Collaborate efficiently with different departments to ensure on-time order fulfillment.
• Manage backorders and ensure they are fulfilled.
• Manage rental returns, conversions to purchases, and close-outs, balancing open field inventory.
• Ensure all associated costs (freight, technical services, pre-assembly) are reflected on invoices.
• Manage freight booking and arrangements.
• Generate accurate and timely invoices reflecting all project costs.
• Issue accurate credits and invoices, maintaining financial integrity.

Essential Skills

• 1-3 years experience within customer service or business administration.
• Proficiency in MS Office (basic).
• Strong basic math comprehension.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize tasks efficiently.
• Willingness to learn new product concepts and software.
• Attention to detail, particularly on documentation and data entry.
• Ability to manage varying personalities.

Additional Skills & Qualifications

• ERP experience is nice to have.
• Logistics or shipping experience is beneficial.
• Intermediate to advanced Excel skills are preferred (will train).

Work Environment

The work hours are Monday to Friday, from 7:00 am to 3:30 pm, with a 30-minute unpaid lunch break and two 15-minute paid breaks that can be condensed. This role is in-office, located a three-minute walk from the nearest bus stop, with available parking. The team consists of five members, including the manager, and the total plant size ranges from 45 to 50 employees.

Job Type & Location

This is a Contract to Hire position based out of Delta, BC.

Pay and Benefits

The pay range for this position is $ $26.45/hr.

Workplace Type

This is a fully onsite position in Delta,BC.

À propos d'Aston Carter:

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l'acquisition de talents, la chaîne d'approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d'un grand nombre d'entreprises du Fortune 500. Nous sommes fiers d'avoir remporté le double diamant ClearlyRated Best of Staffing pour notre service aux clients et aux talents.

Aston Carter est un employeur souscrivant au principe de l'égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l'âge, de la couleur, de la religion, des origines nationales, du statut d'ancien combattant, d'un handicap, de l'orientation sexuelle, de l'identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d'accommodement raisonnable, tel que la modification ou l'ajustement du processus de demande d'emploi ou d'entrevue à cause d'un handicap, veuillez envoyer un courriel à pour connaître d'autres options d'accommodement.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

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