Product Support Specialist

2 weeks ago


Mississauga, Ontario, Canada Bartell Global Full time $60,000 - $80,000 per year

Company Description

Bartell Global is an international manufacturer of high-quality equipment and consumables with a broad product line, specializing in the construction industry. Our success is built on the principle established by Art Bartell: keeping the contractor's needs as the focus of every product we design and manufacture. We are committed to providing exceptional products and services that meet the specific requirements of our customers.

Role Description

This is a full-time on-site role for a Product Support Specialist located in Mississauga, ON. The Product Support Specialist will be responsible for providing product support, addressing technical inquiries, analyzing and resolving issues, and maintaining a high level of customer satisfaction. Daily tasks will include assisting customers with product-related questions, troubleshooting, and ensuring a positive customer support experience through effective communication and problem-solving.

Qualifications

  • Experience in Product Support and Customer Support
  • Strong Analytical Skills and problem-solving abilities
  • Excellent Communication skills focused on Customer Satisfaction
  • Ability to work on-site in Mississauga, ON
  • Technical background or knowledge in the construction equipment industry is a plus
  • Relevant field or equivalent experience
  • Proficiency in using support and communication tools
  • Strong organizational and multitasking skills

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