Inside Sales Account Manager

The Opportunity:

We're supporting a long-established, Canadian-headquartered industrial solutions provider as they continue to expand their consulting-market sales function in North America. They provide a wide range of solutions across their groups, serving environmental, geotechnical, waterwell, and broader drilling-related markets, and they have a strong reputation for customer service, product expertise, and operational reliability.

This hire sits within their sales operations group and plays a key role in driving growth across assigned consulting accounts. It's predominantly an inside-based position with limited travel to trade shows and events. There is a focus on managing the full customer lifecycle—from day-to-day inquiries through to opportunity development, quoting, CRM accuracy, and proactive territory planning. This is a role that will absolutely grow along with this dynamic client

What the Role Involves:

Customer Sales & Service

• Act as the primary point of contact for consulting customers—handling inquiries, quotes, technical questions, and order updates.
• Provide accurate, timely support across rentals, consumables, product lines, and integration services.
• Maintain strong documentation standards (quotes, confirmations, CRM logging).
• Meet responsiveness expectations for high-volume, quick-turn consulting work.
• Coordinate rental availability, returns, calibrations, and related service needs.
• Share stock availability, alternates, lead times, and logistics options.
• Ensure all outbound communication is professional, accurate, and consistent.

Account Management

• Help drive divisional sales goals through proactive customer development.
• Grow wallet share within assigned accounts and build long-term relationships.
• Identify and develop new consulting-market opportunities, including drilling-related segments.
• Maintain disciplined CRM usage across pipeline stages and opportunity tracking.
• Build and execute account plans aligned with customer maturity, segment, and product mix.
• Conduct scheduled customer meetings, quarterly reviews, and annual account discussions.
• Strengthen relationships through responsive service and problem resolution.

Business Development & Territory Planning

• Conduct sales activities via phone, email, virtual meetings, and occasional on-site visits.
• Prepare accurate quotes and process orders within defined timelines.
• Keep CRM records updated—including opportunity progression, activity logs, and forecasts.
• Track competitive intelligence, pricing feedback, and broader market trends.
• Support annual forecasts and contribute to budgeting.
• Build quarterly territory plans with segment focus, customer priorities, and activity goals.
• Participate in monthly/quarterly reviews aligned to their established sales performance system.
• Partner closely with business development and monitoring specialists on strategic accounts.

Technical Support (Consulting Markets)

• Work alongside a monitoring specialist to support product selection, application, and configuration.
• Contribute technical clarity in co-selling scenarios, especially during scope and specification discussions.
• Support integration projects, telemetry solutions, and datalogger-based monitoring packages.
• Provide customer and field insights to sales and product leadership.
• Help customers understand how to use equipment effectively in the field.

Internal Collaboration

• Coordinate daily with operations, logistics, procurement, and manufacturing to meet customer needs.
• Work with sales operations leadership on CRM compliance, forecasting, and reporting expectations.
• Participate in internal meetings, training, and cross-functional initiatives.
• Communicate clearly and consistently with internal teams and external stakeholders.
• Uphold company values and contribute to a strong customer-centric culture.

Who you are and what you'll bring to the role:

• A proactive, customer-focused salesperson who enjoys a fast-paced, technical sales environment.
• Knowledge of drilling-related markets—environmental, geotechnical, waterwell; HDD or diamond-core exposure is an asset.
• Familiarity with structured sales systems (Sandler, SPIN, Miller Heiman, etc.).
• Comfortable managing a CRM pipeline with strong follow-through.
• Strong communication, negotiation, and relationship-building skills.
• Effective time-management with the ability to balance reactive and proactive work.
• Problem-solving ability with an eye toward both customer needs and profitability.
• Strong collaboration skills across operations, sales, and customer service.
• Proficiency with MS Office and sales-related tools.

Experience & Background

• Post-secondary education in business, environmental sciences, or related fields preferred.
• At least 2+ years in sales, account management, or customer service.
• Experience in drilling, environmental services, or related technical markets is an advantage.
• CRM (Dynamics) and ERP familiarity preferred.
• Valid driver's license; occasional travel for customer meetings or events.