Current jobs related to Customer Experience Associate - Cochrane, Alberta - TD Securities

  • Key Holder/Sales Associate

    4 days ago

    Cochrane, Alberta, Canada Crowfoot Wine & Spirits Full time

    Company OverviewCrowfoot Wine & Spirits is a family founded corporation with a commitment to providing great customer service and the best product selection possible. We are dedicated to providing a structured and friendly work environment for our employees, promoting advancement within the corporation wherever possible.SummaryWe are seeking a Key...

  • Dairy Frozen Associate

    2 weeks ago

    Cochrane, Alberta, Canada Walmart Full time

    Position Summary...A Dairy/Frozen Stocker properly maintains, zones, and stocks his/her assigned area, assists customers and maintains modular and feature presentations, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart.What you'll do...Zoning the department.Rotating stock and checking for expired...

  • Junior Real Estate Rental Leasing Associate

    2 weeks ago

    Cochrane, Alberta, Canada SunPeak Property Management Full time

    Junior Real Estate Rental Leasing Associate (Part-Time)Ocgrow Group – Real Estate Division | Calgary/Cochrane, ABWebsite: Ocgrow's Latest Project: TEREZ – Luxury Rental Community in GreystoneWebsite: About Ocgrow Group & TEREZOcgrow Group is one of Canada's largest real estate companies, involved in all aspects of ownership, development & management of...

  • Wireless Sales Associate

    6 days ago

    Cochrane, Alberta, Canada OSL Retail Services Inc Full time

    Overview:Wireless Sales Associate | Full Time and Part time| Cochrane, AB | 1135OSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great people doing great things every day We have a hunger to succeed and never miss an opportunity to recognize...

  • Store Associate, Ace Liquor Cochrane

    2 weeks ago

    Cochrane, Alberta, Canada SNDL Full time

    Work LocationACE Liquor Discounter CochraneAbout SNDLSNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in...

  • grocery department manager

    1 week ago

    Cochrane, Alberta, Canada Walmart Full time

    Position Summary...To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring a zoned and stocked salesfloor and offering assistance to meet the customer's shopping needs. This will be accomplished by maintaining and recovering merchandise all in a safe and clean environment. This...

  • Guest Service Associate

    2 weeks ago

    Cochrane, Alberta, Canada Massage Addict Cochrane Full time

    Job OverviewGuest Services AdministratorJoin our team as a Guest Services Administrator (GSA for short)We are currently offering full-time / Pat-time positions. The ideal candidates are someone that they have the "hospitality gene" and a passion for providing exceptional service to our clients.Massage Addict is 100% Canadian owned and locally operated. With...

  • New Home Sales Professional

    2 weeks ago

    Cochrane, Alberta, Canada Aspen Creek Designer Homes Full time

    Job description:Are you looking to sell a product that you are proud of? Are you looking to build lasting relationships with the clients that you sell to? And are you looking to be a part of a team that holds these same values?Aspen Creek Designer Homes is a boutique custom home builder who builds designer homes that are not only beautiful but are...

  • New Home Area Sales Manager

    1 day ago

    Cochrane, Alberta, Canada Aspen Creek Designer Homes Full time

    Job OverviewAre you looking to sell a product that you are proud of? Are you looking to build lasting relationships with the clients that you sell to? And are you looking to be a part of a team that holds these same values?Aspen Creek Designer Homes is a boutique custom home builder who builds designer homes that are not only beautiful but are exceptionally...

  • Front Desk Sales Associate

    5 days ago

    Cochrane, Alberta, Canada Anytime Fitness Full time

    Job SummaryThe Front Desk Membership Sales position for this Anytime Fitness is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for managing day to day tasks, welcoming guests and members to the gym, selling memberships and training services. This role requires a...

Customer Experience Associate

3 weeks ago

Cochrane, Alberta, Canada TD Securities Full time

Work Location:
Cochrane, Alberta, Canada

*Hours:*
15

*Line Of Business:*
Personal & Commercial Banking

*Pay Details:*
$ $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

*Job Description:*
Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In This Role, You Will:

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
  • Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset.
  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
  • A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

*Who We Are:*
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

*Additional Information:*
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

*Language Requirement (Quebec Only):*
Sans Objet