Guest Service Associate

3 days ago

Cochrane, Alberta, Canada Massage Addict Cochrane Full time

Job Overview

Guest Services Administrator

Join our team as a Guest Services Administrator (GSA for short)

We are currently offering full-time / Pat-time positions. The ideal candidates are someone that they have the "hospitality gene" and a passion for providing exceptional service to our clients.

Massage Addict is 100% Canadian owned and locally operated. With over 130 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you'll be part of a team that helps over 81,000 Canadians each month manage their pain, stress, and anxiety.

Position Summary

An integral member of the Massage Addict team, Guest Service Administrators thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multitaskers. With a 'can-do' and 'no task too small' mindset, a GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists.

Responsibilities

  • Provide outstanding client service, answering telephone calls, and booking appointments.
  • Welcome clients by greeting and familiarising them to the clinic upon arrival.
  • Educate clients on the extraordinary value of Massage Addict's membership program.
  • Maintain a working knowledge of all Massage Addict services.
  • Provide administrative support to the clinic including preparation of forms, and documentation for new and existing clients.
  • Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms.

Availability Required

The ideal candidate must have the capacity to work between clinic's operating time.

  • Monday thru Friday am to 9.30 pm
  • Weekends: 8.30 am to 5.30 pm

Requirements & Qualifications

  • Two years of experience within a service-oriented environment, with a focus on administration.
  • Superior verbal communication and telephone skills.
  • Professional, good energy, calm, patient and friendly with great people skills.
  • Excellent organization and multitasking skills and the ability to work in a fast-paced environment.
  • Proficient in Microsoft Office applications; spreadsheets, word processing and calendar management.
  • Access to reliable transportation.

What we offer

  • Hourly wage plus bonus / commission
  • Health Spending Account for employees working 20 hours plus.
  • Flexible Schedule
  • Professional, fun environment
  • Passionate team of colleagues

Clinic Details

  • 15 Unit Bow Street Common, The Quarry in Downtown Cochrane T4C2N1

If you meet our requirements and have related experience, talent, and are looking to work in a supportive environment, then Massage Addict is the place for you

We thank all applicants but only those qualified will be contacted.

Job Types: Full-time, Part-time, Permanent

Experience:

  • Customer service: 2 years (required)

Work Location: In person

Job Types: Full-time, Part-time, Permanent

Pay: From $16.00 to $ 20.00 per hour

Expected hours: No less than 20 per week

Benefits:

  • Extended health care
  • On-site parking
  • Wellness program

Work Location: In person

Job Types: Full-time, Part-time, Casual

Pay: $16.00-$20.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Profit sharing
  • Store discount
  • Vision care
  • Wellness program

Work Location: In person

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