Guest Service Associate

3 days ago

Cochrane, Alberta, Canada Massage Addict Cochrane Full time

Job Overview

Guest Services Administrator

Join our team as a Guest Services Administrator (GSA for short)

We are currently offering full-time / Pat-time positions. The ideal candidates are someone that they have the "hospitality gene" and a passion for providing exceptional service to our clients.

Massage Addict is 100% Canadian owned and locally operated. With over 130 multi-disciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists and Reflexologists across the country, you'll be part of a team that helps over 81,000 Canadians each month manage their pain, stress, and anxiety.

Position Summary

An integral member of the Massage Addict team, Guest Service Administrators thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multitaskers. With a 'can-do' and 'no task too small' mindset, a GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists.

Responsibilities

  • Provide outstanding client service, answering telephone calls, and booking appointments.
  • Welcome clients by greeting and familiarising them to the clinic upon arrival.
  • Educate clients on the extraordinary value of Massage Addict's membership program.
  • Maintain a working knowledge of all Massage Addict services.
  • Provide administrative support to the clinic including preparation of forms, and documentation for new and existing clients.
  • Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms.

Availability Required

The ideal candidate must have the capacity to work between clinic's operating time.

  • Monday thru Friday am to 9.30 pm
  • Weekends: 8.30 am to 5.30 pm

Requirements & Qualifications

  • Two years of experience within a service-oriented environment, with a focus on administration.
  • Superior verbal communication and telephone skills.
  • Professional, good energy, calm, patient and friendly with great people skills.
  • Excellent organization and multitasking skills and the ability to work in a fast-paced environment.
  • Proficient in Microsoft Office applications; spreadsheets, word processing and calendar management.
  • Access to reliable transportation.

What we offer

  • Hourly wage plus bonus / commission
  • Health Spending Account for employees working 20 hours plus.
  • Flexible Schedule
  • Professional, fun environment
  • Passionate team of colleagues

Clinic Details

  • 15 Unit Bow Street Common, The Quarry in Downtown Cochrane T4C2N1

If you meet our requirements and have related experience, talent, and are looking to work in a supportive environment, then Massage Addict is the place for you

We thank all applicants but only those qualified will be contacted.

Job Types: Full-time, Part-time, Permanent

Experience:

  • Customer service: 2 years (required)

Work Location: In person

Job Types: Full-time, Part-time, Permanent

Pay: From $16.00 to $ 20.00 per hour

Expected hours: No less than 20 per week

Benefits:

  • Extended health care
  • On-site parking
  • Wellness program

Work Location: In person

Job Types: Full-time, Part-time, Casual

Pay: $16.00-$20.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Profit sharing
  • Store discount
  • Vision care
  • Wellness program

Work Location: In person

  • Parts Associate

    2 weeks ago

    Cochrane, Alberta, Canada Cochrane Toyota Full time

    About the Role:Cochrane Toyota is seeking our next great team member to join our Parts Department as a full-time Parts Associate. As a key member of our dealership, you'll play an essential role in supporting both our service team and our retail customers by providing accurate, efficient, and friendly parts service. You'll ensure our technicians and guests...

  • Express Service Advisor

    2 weeks ago

    Cochrane, Alberta, Canada Cochrane Toyota Full time

    About the Role:Express Lane Service Advisors are the first point of contact for our quick-service guests. You'll greet customers, listen to their needs, and ensure their express services (oil changes, tire rotations, filters, and other light maintenance) are handled efficiently and accurately. Your role is to deliver a 5-star guest experience while keeping...

  • Express Service Advisor

    2 weeks ago

    Cochrane, Alberta, Canada Cochrane Toyota Full time

    About the Role:Express Lane Service Advisors are the first point of contact for our quick-service guests. You'll greet customers, listen to their needs, and ensure their express services (oil changes, tire rotations, filters, and other light maintenance) are handled efficiently and accurately. Your role is to deliver a 5-star guest experience while keeping...

  • Food Service Worker

    1 week ago

    Cochrane, Alberta, Canada Panago Pizza Full time

    OverviewWe are seeking a friendly and dedicated Food Service Worker to join our team. This role is ideal for individuals passionate about the food industry, customer service, and providing an exceptional dining experience. The position offers an opportunity to develop skills in food handling, preparation, and hospitality within a dynamic environment. Prior...

  • Food Service Supervisor

    4 days ago

    Cochrane, Alberta, Canada Panago Pizza Full time

    OverviewWe are seeking a dynamic and experienced Food Service Supervisor to oversee daily operations in a fast-paced food service environment. The ideal candidate will possess strong leadership skills, extensive restaurant and hospitality experience, and a passion for delivering exceptional customer service. This role involves supervising staff, managing...

  • Cashier and Sales Associate

    2 weeks ago

    Cochrane, Alberta, Canada Spring Hill Gas Station and C-store Full time

    OverviewWe are seeking a friendly and dynamic Cashier/Sales associate to join our retail team. This role involves providing excellent customer service, managing sales transactions, and promoting products effectively. The ideal candidate will have strong communication skills, a positive attitude, and the ability to work efficiently in a fast-paced...

  • Team Member Full Time

    2 weeks ago

    Cochrane, Alberta, Canada Tim Hortons | Etcheverry Enterprises Inc. Full time

    Join our Team as we are looking for Team MembersAs a Team Member at Tim Hortons, your top priority is guest satisfaction Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion...

  • Administrative Associate

    2 weeks ago

    Cochrane, Alberta, Canada Western Financial Group Full time

    Proudly Canadian. Driven by Purpose. Rooted in Care.Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.Administrative Associate -...

  • Cashier/Customer Service

    2 weeks ago

    Cochrane, Alberta, Canada Chevron Full time

    Job SummaryWe are seeking a friendly, organized, and customer-focused Customer Service Associate / Cashier to join our retail team. In this role, you will be the first point of contact for our customers, providing exceptional service while efficiently handling transactions. Your ability to communicate effectively, manage sales processes, and promote products...

  • Fine Dining Server

    1 day ago

    Cochrane, Alberta, Canada Fence & Post Full time

    We are currently looking for a full-time day server and a full time evening server.About us:We are a small independent restaurant that makes 100% of our menu from scratch, from sourdough bread, ice cream to curing our own meat. We strive to use as much local produce as possible. We are located right in the heart of historic downtown Cochrane.As a member of...