Bilingual Customer Service Representative – Insurance

1 week ago

Montreal, Quebec, Canada Recrute Action Full time $50,000 - $75,000 per year
Start Date: January 12, 2026
Bilingual Customer Service Representative – Insurance

Exciting 6-month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem-solving. Support group benefits in a dynamic contact center setting across multiple Canadian locations. Flexible shifts, strong team culture, and potential for permanent conversion.

What is in it for you:

• Hourly salary of $24.26.

• 6-month contract with the potential for permanent employment.

• Hybrid model: Work on-site Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays.

• Candidates may also choose to work full-time in the office, if preferred.

• Standard schedule: 37.5 hours per week, full-time position.

• Shift times vary between 8:00 AM and 8:00 PM EST, Monday to Friday, with rotating weekly schedules to accommodate clients across Canadian time zones.

Training schedule:


• Training lasts 9 weeks, including a nesting period.

• Training hours are from 8:00 AM to 4:00 PM EST, Monday to Friday.

• Following training, candidates transition to regular rotating shift schedules.

• Candidates must be available to attend on-site on a Monday to pick up equipment before training begins.

Responsibilities:

• Respond to a high volume of inbound calls (approximately 50 per day) from internal and external clients.

• Provide accurate and timely information regarding group insurance plans, products, and services.

• Navigate multiple systems and tools to research and resolve client inquiries efficiently.

• Demonstrate empathy, professionalism, and excellent interpersonal skills during every interaction.

• Collaborate with team members and maintain a positive, customer-first attitude.

• Participate actively in a 9-week paid training program (including nesting period) to ensure success.

• Maintain a secure, private, and distraction-free remote workspace as part of hybrid setup.

• Adhere to rotating weekly schedules to support clients in various time zones across Canada.

• Follow confidentiality protocols and data protection practices in every aspect of the role.

• Meet key performance indicators and contribute to a high-performing, inclusive team.

What you will need to succeed:

• High school diploma required. Post-secondary education is considered an asset.

• 1+ year of experience in customer service, preferably in a contact center, retail, or service industry.

• Comfortable working in a fast-paced, changing environment.

• Excellent problem-solving and decision-making abilities.

• Strong communication and interpersonal skills.

• Demonstrated ability to learn and apply new information quickly.

• Familiarity with Microsoft Office applications (Outlook, Teams, etc.) and multitasking across systems.

• Experience in insurance, group benefits, or financial services is a strong asset.

• Previous experience using Salesforce is considered an advantage.

• Bilingual in English and French to support clients in both languages.

• Excellent written and verbal communication skills.

Why Recruit Action?
Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP

  • Bilingual Customer Service Representative

    6 days ago

    Montreal, Quebec, Canada Recrute Action Full time $40,000 - $60,000 per year

    Bilingual Customer Service Representative (Banking/Insurance)Exciting opportunity for a bilingual customer service professional in the insurance industry. This hybrid Montreal-based role offers hands-on exposure to Canadian Group Retirement services, a dynamic client-facing environment, and cross-functional collaboration. Strong communication and Excel...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time $45,000 - $65,000 per year

    Bilingual Customer Service RepresentativeDepartment: Customer Service Employment Type: Fixed Term - Full TimeLocation: Montreal, QCReporting To: Nadia CamilleriDescription The Customer Experience Representative is accountable to provide consistent, quality service experience for customers who contact the Customer Care Centre.What you will doAnswer queries...

  • Bilingual Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada Medavie Full time $48,000 - $96,000 per year

    Position Type:PermanentIf you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Intellect Workforce Full time $45,000 - $60,000 per year

    Job Title:Customer Service Representative – Medical EquipmentLocation:Lasalle, QCWorking Hours:Monday – Friday, 8:30 AM – 5:30 PMAbout the RoleWe are looking for a dedicated and detail-orientedCustomer Service Representative (CSR)to join our medical equipment distribution team. The CSR will be responsible for handling inbound calls, processing customer...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Kelly Professional & Industrial Full time $60,000 - $80,000 per year

    Notre client, un fabricant réputé de l'industrie aéronautique situé àLongueuil (Rive-Sud de Montréal), recherche un représentant bilingue du service à la clientèle. Le candidat idéal doit être parfaitement bilingue et posséder une solide expérience en service à la clientèle.1.0 ObjectifDéfinit les responsabilités et les qualifications...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time $45,000 - $75,000 per year

    Department:Customer ServiceLocation:Montreal, QCDescriptionThe Customer Experience Representative is accountable to provide consistent, quality service experience for customers who contact the Customer Care Centre.What You Will DoAnswer queries from customers/members regarding either billing, account balances, refunds, certificate, plan's details, product...

  • Bilingual Customer Care Representative

    1 week ago

    Montreal, Quebec, Canada Recrute Action Full time $50,000 - $75,000 per year

    Start Date: January 12, 2026 Bilingual Customer Care Representative (Insurance) Exciting 6-month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem-solving. Support group benefits in a dynamic contact center setting across multiple Canadian locations. Flexible shifts, strong team culture, and...

  • Bilingual Customer Service Representative

    6 days ago

    Montreal, Quebec, Canada Compunnel Inc. Full time $60,000 - $90,000 per year

    This role is client-focused, taking a proactive approach to every interaction to deliver a high-quality experience. The role involves managing, resolving, and communicating service requests of increasing complexity. It also emphasizes data privacy, risk mitigation, and effective cross-functional collaboration.You will support a group of Client Account...

  • Senior Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada The Canada Life Assurance Company Full time $40,300 - $67,000

    Permanent Full Time -We are looking for a Bilingual (English and French), experienced Life and Health Insurance Senior Customer Service Representative to provide best-in-class service to our customers. In this role, you will be responsible for answering customer inquiries via telephone and email and managing a variety of tasks such as reviewing current...

  • Bilingual Customer Service Representative

    6 days ago

    Montreal, Quebec, Canada Computershare Full time $60,000 - $120,000 per year

    Location: Montreal, Canada (Hybrid)In this position, you'll be based in the downtown Montreal office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at .We give you a world of potentialWe're a global business with a fast-paced, entrepreneurial culture, so...