Bilingual Customer Care Representative

2 weeks ago

Montreal, Quebec, Canada Recrute Action Full time $50,000 - $75,000 per year
Start Date: January 12, 2026
Bilingual Customer Care Representative (Insurance)
Exciting 6-month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem-solving. Support group benefits in a dynamic contact center setting across multiple Canadian locations. Flexible shifts, strong team culture, and potential for permanent conversion.

What is in it for you:

• Hourly salary of $24.26.

• 6-month contract with the potential for permanent employment.

• Hybrid model: Work on-site Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays.

• Candidates may also choose to work full-time in the office, if preferred.

• Standard schedule: 37.5 hours per week, full-time position.

• Shift times vary between 8:00 AM and 8:00 PM EST, Monday to Friday, with rotating weekly schedules to accommodate clients across Canadian time zones.

Training schedule:


• Training lasts 9 weeks, including a nesting period.

• Training hours are from 8:00 AM to 4:00 PM EST, Monday to Friday.

• Following training, candidates transition to regular rotating shift schedules.

• Candidates must be available to attend on-site on a Monday to pick up equipment before training begins.

Responsibilities:

• Respond to a high volume of inbound calls (approximately 50 per day) from internal and external clients.

• Provide accurate and timely information regarding group insurance plans, products, and services.

• Navigate multiple systems and tools to research and resolve client inquiries efficiently.

• Demonstrate empathy, professionalism, and excellent interpersonal skills during every interaction.

• Collaborate with team members and maintain a positive, customer-first attitude.

• Participate actively in a 9-week paid training program (including nesting period) to ensure success.

• Maintain a secure, private, and distraction-free remote workspace as part of hybrid setup.

• Adhere to rotating weekly schedules to support clients in various time zones across Canada.

• Follow confidentiality protocols and data protection practices in every aspect of the role.

• Meet key performance indicators and contribute to a high-performing, inclusive team.

What you will need to succeed:

• High school diploma required. Post-secondary education is considered an asset.

• 1+ year of experience in customer service, preferably in a contact center, retail, or service industry.

• Comfortable working in a fast-paced, changing environment.

• Excellent problem-solving and decision-making abilities.

• Strong communication and interpersonal skills.

• Demonstrated ability to learn and apply new information quickly.

• Familiarity with Microsoft Office applications (Outlook, Teams, etc.) and multitasking across systems.

• Experience in insurance, group benefits, or financial services is a strong asset.

• Previous experience using Salesforce is considered an advantage.

• Bilingual in English and French to support clients in both languages.

• Excellent written and verbal communication skills.

Why Recruit Action?
Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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