Operation Manager

About us:

Aline Cabinetry Canada Ltd is the industry leading wholesaler of pre-fabricated modular kitchen and bath cabinets. Our Toronto warehouse and showroom were established in 2022 as the newest wholesale distribution center in North America after Chicago, Dallas and Orlando, with manufacturing facilities in China and Vietnam.

Job Description:

The Operations Manager will oversee and provide strategic direction across key operational areas — Logistics, Warehouse, Customer Service, and Financial Operations. This position requires a strong leader who excels at decision-making, guiding teams, and maintaining organizational stability in a fast-paced environment. The ideal candidate will bring a balance of analytical thinking, leadership presence, and adaptability to handle challenges as they arise while keeping the company focused on its strategic objectives.

Responsibilities:

Strategic Leadership & Oversight

• Provide leadership and supervision to departmental managers, ensuring alignment with company objectives and operational excellence.
• Develop and implement long-term operational strategies that drive growth, efficiency, and sustainability.
• Serve as a key decision-maker, providing sound judgment and direction in critical and unexpected situations.
• Foster a culture of accountability, collaboration, and continuous improvement across all teams.

Operational Planning & Performance

• Monitor and evaluate performance metrics to identify areas for improvement and implement data-driven solutions.
• Lead strategic initiatives to streamline processes, improve service quality, and optimize resource utilization.
• Ensure all operations are compliant with company policies, safety standards, and industry regulations.

Logistics & Supply Chain Management

• Oversee logistics operations, including transportation, scheduling, and vendor management.
• Anticipate and proactively address logistical challenges to maintain smooth product flow and customer satisfaction.
• Optimize supply chain efficiency through cost-effective and reliable strategies.

Warehouse Operations

• Provide direction and oversight for warehouse operations, ensuring proper inventory control and facility management.
• Implement strategic improvements to enhance warehouse efficiency, accuracy, and safety.
• Supervise warehouse leadership to ensure alignment with company standards and goals.

Customer Service Management

• Oversee the customer service function to ensure timely, effective, and professional client interactions.
• Guide the development of customer service policies and procedures that improve satisfaction and retention.
• Provide leadership support in resolving complex or escalated customer issues.

Financial Oversight & Resource Management

• Collaborate with the finance team to support budgeting, forecasting, and cost-control initiatives.
• Evaluate operational costs and recommend strategies to maximize profitability.
• Ensure effective resource allocation to support both short-term operations and long-term growth.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Finance, Accounting, or a related field.
• Minimum of 5 years of proven experience in operations management in a managerial capacity, preferably within the cabinetry, wholesale, manufacturing, or distribution industries.
• Demonstrated ability to make strategic decisions and provide strong leadership in dynamic environments.
• Proficient in Microsoft Office Suite; experience with NetSuite is an asset.
• Excellent organizational skills and a strong attention to detail.
• Advanced analytical, problem-solving, and crisis management capabilities.
• Outstanding communication and interpersonal skills, with the ability to motivate and lead diverse teams.
• Skilled at multitasking and effectively prioritizing competing demands.
• Maintains the highest level of discretion, integrity, and professionalism when handling sensitive information.
• Mandarin and Cantonese language skills are considered strong assets.

How to Apply:

If you are passionate about providing exceptional supporting service and want to join a growing and innovative team, please submit your resume detailing your relevant experience. We look forward to hearing from you

Aline Canada is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $60,000.00-$100,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Education:

• Bachelor's Degree (preferred)

Experience:

• Operations management: 5 years (preferred)

Language:

• Chinese (preferred)

Work Location: In person