Senior Manager, Pharmacy Services

Location:

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work.  We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Senior Manager, Pharmacy Services - Point of Care Testing 

Reporting to the Sr. Director Pharmacy Services, the Senior Manager is responsible for developing and leading Patient Care Services programs relating to Point of Care Testing (e.g. A1C, Lipid, Strep, COVID testing, and others) and ancillary services across Shoppers Drug Mart and Loblaw Drugstore Pharmacies. They will utilize clinical knowledge along with business and market insights while working closely with internal and field operations teams to develop and launch strategic programs that position our pharmacies as the primary point of access to the healthcare system in the community. 

The Senior Manager role balances strategy and planning, with execution and program delivery. The role will have significant exposure to cross-functional teams, working collaboratively on a day-to-day basis with business units including Analytics, Technology, Digital Health, Marketing, and Pharmacy Operations teams, among others. The Senior Manager will lead collaborations and ensure successful execution of Professional Service Programs and growth initiatives within the portfolio and will also be responsible for data analysis, forecasting and business case development for the team 

This Pharmacy Services portfolio includes, but is not limited to, point of care testing (POCT) as it is a key area of opportunity for pharmacists across our country to offer more rapid and accessible testing results to Canadians in need.  You will assess market opportunities to foster innovation and expansion of the portfolio with new go-to-market strategies, and support planning for enablement of new services based on provincial regulatory changes.     

What You'll Do:  

Become a Subject Matter Expert on services included in your portfolio, including but not limited to services relating to point of care testing and other ancillary services, and provide guidance on business, professional and technical requirements to secure growth. 

Take ownership of driving business results of your portfolio including developing and leading programs and campaigns and meeting financial goals. This will involve cross-functional collaboration with marketing, brand partnerships, digital, finance, pharmacy operations, and others. 

Work with operations teams, store owners and pharmacy managers to ensure developed programs are effectively executed. 

Interpret, analyze, and summarize data to report on key program metrics and results, including trends of growth drivers and barriers, and utilize these insights to make recommendations to the business. 

Analyze, summarize, and prepare various weekly, monthly, and periodic program results for use by various key stakeholders including senior leadership. 

Lead day to day management and implementation of portfolio initiatives and projects. 

Prepare recommendations on new business opportunities and optimization of current assets and programs related to your portfolio including enhancements to technology and partnerships. 

Meet financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions. 

Test new models of services delivery and propose enhancements for more efficient delivery by pharmacists or convenient access by customers, including through technology, digital assets, and external partnerships.  

Liaise closely with professional affairs to support advocacy efforts for future scope and funding expansion 

Provide guidance on assessment of technology requirements to Healthcare Products and Pharmacy Systems teams to support efficient delivery of the services through IT platforms, both pharmacist and consumer-facing 

Identify industry-related market and consumer research needs and synthesize near term and long-term business implications with respect to your portfolio 

Keep abreast of pharmacy regulations; stay current on Canadian developments and competitors' landscape related to this portfolio.  Work closely with Partnerships and Innovation team to test new services as Proofs of Concept pilots 

Use superior PowerPoint and written communication skills to create communications and presentations with status updates and financial results for your portfolio which captivate senior leadership, cross-functional team members, operators, and potential internal and external partners 

Support the Sr. Director on special strategic projects and initiatives as required 

What You'll Need: 

This position requires an advanced level of initiative and judgment to organize and prioritize tasks, workload, and projects. 

Education: University degree in Healthcare or Business field. Training as a Pharmacist, Pharmacy Tech, or Pharmacy Assistant preferred.  

Experience: 5-7 years of relevant experience in healthcare program development (consumer or healthcare professional focused) in a corporate retail pharmacy, pharmaceutical industry, government, or healthcare organization.   

Ability to lead and influence cross-functional teams to collaborate and develop programs and initiatives and maintain strong working relationships with internal and external stakeholders. 

Business Acumen and Analytical Skills: strong business, financial and analytics acumen.  Consistently exercises sound judgment, ability to assimilate information from many different sources and come up with sound strategic options.  

Project Management: strong project management and planning skills with the ability to manage a business portfolio from end to end, including identification of new business opportunities and mitigation tactics.  Ability to work with various teams, often in a project lead role, with the ability to build collaborative relationships 

Communication Skills: Excellent written and verbal communication skills, ability to convey new concepts in a clear, stepwise, and motivational approach 

Superior knowledge of Microsoft PowerPoint and Microsoft Excel   

Innovative Thinker:  proactive self-starter and innovative thinker with the ability to identify and propose new ideas to drive portfolio growth 

Adaptable and Resilient: above average ability to handle complex and competing priorities, flexible and with an aptitude for working in a fast-paced environment.  Agile and flexible mind-set to adapt to changing business priorities. 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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