Kroll Central Maintenance Analyst

Neighbourly Pharmacy is looking for a Kroll Central Maintenance Analyst (12 month contract) to join our expanding Pharmacy Strategy team, to support the continued growth and automation of our over 300 acquired Pharmacy locations across Canada
We have support offices located in ON, MB and SK, however this role can be located anywhere in Canada.
About Us
Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 300 locations, our team of experienced industry leaders are passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada's Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Our Growth
Neighbourly Pharmacy is continuing to grow rapidly across Canada. In March 2024, Neighbourly Pharmacy returned to being a privately-owned company and was also recognized as the one of the Best Managed Companies in 2024 (sponsored by Deloitte Canada Best Managed Gold Standard Winner), Canada's Top Growing Companies (by Globe and Mail) 3 years running and recognized on the 2022 The New Innovators list (by Canadian Business magazine & in partnership with the Brookfield Institute for Innovation + Entrepreneurship).

We thank all those who apply, however, only those that qualify for an interview will be contacted.

Location:
This role is remote and may require travel into the office for meetings as required by department leaders.

Job Description
This individual will report to the Senior Specialist, Kroll Central Maintenance, and will be responsible for support of the Kroll Central Maintenance platform. The successful candidate will ensure seamless and optimized operations of the pharmacy management software across our diverse network of pharmacies. This position requires a strong Kroll technical background.

Responsibilities

• Oversee the maintenance and integrity of KCM drug files.
• Manage links to central reports and ensure data accuracy to support business analytics.
• Analyze raw data across various Kroll functionalities to streamline data in preparation for KCM implementation.
• Transform raw data from multiple data sources into actionable insights through the creation of analytical views.
• Collaborate with cross-functional teams to enable data-driven decision-making.
• Provide detailed reporting and analysis to support strategic initiatives and operational improvements.
• Configuring store, user, and pricing strategy rules
• Assist in KCM Implementation activities, including configuration and validation.
• Support field teams and pharmacies with troubleshooting incidents in Kroll relating to centrally maintained data.
• Escalate complex issues internally or externally to the software vendor as needed
• Document maintenance procedures, change requests, issue resolutions, and support creation of training materials
• Requires little oversight to complete tasks yet maintains the ability to work effectively within a team

Qualifications & Skills

• 5+ years of experience using the Kroll Pharmacy Management Solution (5+ years as a pharmacy user, 3+ years as a software support agent, or 1+ years KCM management)
• 3+ years of experience in troubleshooting, complex configurations and pricing, and/or testing Kroll are highly desirable
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple priorities
• Strong team player with the ability to solve problems as they arise within diverse functional groups

Neighbourly Pharmacy
is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.