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Flight Follower – Overnight Position

4 hours ago

Mississauga, Ontario, Canada Skyservice Business Aviation Full time

SKYSERVICE BUSINESS AVIATION 

Skyservice is Canada's leader in business aviation.  Built on the key principles of safety and service, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations in Toronto, Montreal, Ottawa and Calgary.  People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services.  Skyservice is a team dedicated to supporting and developing our employees.  If you want to grow your career and broaden your experience, then Skyservice is the right team for you.  

Get to know us:  

JOB PURPOSE:

As a Flight Follower, you will be a critical part of our 24/7 operations team, ensuring the safe, efficient, and seamless execution of flights during overnight hours. Working closely with Flight Crew and global service providers, you will monitor active flights, manage last-minute changes, and provide real-time operational support. Your role is essential in maintaining situational awareness, ensuring regulatory compliance, and delivering exceptional service to our clients and crew. 

SUMMARY OF RESPONSIBILITIES: Monitor active flights overnight, ensuring real-time tracking, situational awareness, and proactive communication with Flight Crew and stakeholders.  Provide overnight operational support to Flight Crews, including flight following, actioning change request, planning support for overnight flight requests, and rerouting assistance.  Coordinate with airports, customs, and ground handlers to confirm services and resolve any overnight issues or delays.  Ensure compliance with crew duty/rest regulations and operational standards as outlined in the PPM and Canadian Aviation Regulations (CARs).  Manage overnight customs notifications, overflight and landing permits, and liaise with international authorities as needed.  Respond to last-minute operational changes, including aircraft swaps, schedule adjustments, and service disruptions.  Conduct risk assessments for overnight or high-risk destinations in collaboration with management and crew.  Support overnight quoting and route planning for urgent charter requests or schedule changes.  Perform post-flight reviews and assist with updating flight logs and trip profiles as required.  Administrative support, including weekly fuel rate uploads, crew expense review, financial reconciliation and additional duties as assigned. 5 days on, 2 days off | Working hours: 10:00 PM – 6:00 AM (Eastern Time) | Typical workweek: Sunday to Thursday or Tuesday to SaturdayQUALIFICATIONS AND SKILLS REQUIRED:Minimum of one year experience in aviation an asset;Proficiency with MS Word, Excel and Outlook.College Diploma or Bachelor's Degree in Aviation Management, Business Administration, or equivalent experience.  Strong understanding of flight operations, international handling, and regulatory compliance.  Previous experience in business aviation or 24/7 operations is highly desirable.  Familiarity with CARs, FAA, and EASA regulations is an asset.  Proficient in Microsoft Office (Word, Excel, Outlook); experience with flight tracking software is a plus.  Excellent problem-solving and communication skills, especially under pressure and during overnight hours.  Ability to work independently, make sound decisions, and manage multiple priorities in a fast-paced, time-sensitive environment.  Flexible to work overnight shifts, weekends, and holidays as part of a rotating schedule. Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.