Bilingual Inside Sales Representative

2 days ago

Ottawa, Ontario, Canada American Expediting Full time $60,000 - $120,000 per year

Onsite: Ottawa, ON, Canada
ABOUT THE COMPANY: Starship Logistics, an American Expediting company, provides on-demand transportation services for healthcare and mission-critical industries. Our people are smart, creative problem-solvers dedicated to crafting custom transportation solutions. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for on-demand and scheduled, time-critical shipments. Our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.

POSITION SUMMARY: The Inside Sales Representative is responsible for generating new business and supporting and growing existing relationships. This role will directly support the development of a new digital channel for one-time shippers. This position enables sales growth by identifying and qualifying potential customers and offering tailored logistics solutions.

REPORTS TO: Head of Marketing

Responsibilities
Sales & Business Development

  • Generate leads and qualify prospects through various outreach and inbound response tactics.
  • Develop and maintain a strong sales pipeline through proactive prospecting.
  • Identify customer needs and present tailored solutions to secure new business.
  • Achieve and exceed sales targets by closing deals and expanding the client base.

Digital Channel and Customer Portal Champion

  • Prioritize sales efforts with customers who value self-service, technology-enriched channels.
  • Grow and expand customer use of the AMX shipping portal.
  • Support AMX Chat as a Live Agent to triage visitors and help facilitate shipments when needed.

Customer Relationship Management

  • Provide excellent customer service, addressing inquiries and resolving issues in a timely manner.
  • Build and maintain strong relationships with customers to drive retention and repeat business.
  • Collaborate with operations teams to ensure seamless service delivery for clients.

Leveraging Digital Marketing & CRM Tools

  • Utilize digital marketing channels and tactics to generate leads and engage prospects.
  • Collaborate with marketing team to develop targeted campaigns.
  • Assess the effectiveness of digital outreach efforts to optimize engagement and conversions.
  • Utilize CRM software to track leads, sales activities, and customer interactions.
  • Assist in development of sales strategies based on data analysis and market feedback.

Market & Solutions Knowledge

  • Stay informed about industry trends, competitor activities, and market conditions.
  • Maintain up-to-date knowledge of American Expediting's services and capabilities.
  • Educate potential and existing customers on the value of our logistics solutions

Minimum Qualifications

  • Bachelor's degree in business or related field preferred.
  • 2+ years of sales experience in transportation/logistics, ideally B2B.
  • Bilingual French/English in verbal and written communications
  • Proven success generating and qualifying leads and managing accounts.
  • Comfortable cold prospecting for new business.
  • Experience using digital tools and digital sales channels.
  • Ability to maintain a high number of accounts within the portfolio (100+), with daily engagement.
  • Ability to work under pressure, maintain quality of work, and CRM discipline.
  • Engaged teammate, working in support of/in partnership with various members of the sales team.

Preferred Experience

  • Successful at building strong customer and internal relationships.
  • HubSpot experience.
  • Logistics for the Medical / Life Sciences Industry.

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